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Ticket Seller, Banquets

4 months ago

Toronto, Canada Fairmont Royal York Full time

Company Description

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

**Job Description**:
Beverage ticket sales for Banquet events scheduled at the Fairmont Royal York. Key responsibilities include balancing cash, credit card receipts and tickets at the beginning and end of each shift. Duties are performed according to Fairmont standard ticket handling procedures.
- Counts, stores and racks beverage tickets according to the banquet event.
- Sells beverage tickets to the guests via cash, credit or & debit transactions.
- Operates both computerized ticketing machines and manual paper systems.
- Balances cash receipts and unsold tickets to ensure ticket accuracy and security.
- Explains redemption policies, answers questions, and resolves routine problems regarding ticket sales with guests.
- Takes initiative for exceeding guest expectations
- Ensures that all cash and credit handling policies and procedures are followed
- Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
- Adhere to alcohol handling procedures and policies
- Will work weekends, holidays and shift work as scheduled
- Any other tasks as assigned

**Qualifications**:

- Strong financial acumen
- Two Years relevant Cash Handling experience.
- Effective oral communication skills.
- Understand and follow written and oral instructions.
- SmartServe Certified

Physical Aspects of Position include but are not limited to the following:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending stairs and ramps

Additional Information

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience

What is in it for you:

- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Note: Must already be legally entitled to work in Canada to be considered for the position