Event Coordinator

7 months ago

Toronto, Canada City Experiences Full time

**City Experiences is seeking an Event Coordinator for our City Cruises operation in Toronto.**
- *Please note this is a seasonal/contract position*_

**About You**:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

**About the Opportunity**:
The **Event Coordinator** will successfully act as the customer’s primary contact after the Sales Manager has closed the sale ensuring continuous customer satisfaction. The coordinator will assist with optimizing both public and private charter cruising through event detailing, client service and effective communication with the delivery teams

**Crew Benefits**:

- Competitive Wage
- Retention Bonus - up to $500.00
- Complimentary Cruise Tickets & Uniforms
- Complimentary Crew Meals
- Crew Recognition Awards
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training

**Essential Duties & Responsibilities**:
Event Coordination & Customer Service:

- Coordinates public and private cruise events with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized.
- Obtains all information related to a cruise from the Event Manager and sales team.
- Provides prompt responses to customer inquiries and maintains active and professional communication with assigned clients.
- Develops comprehensive knowledge of product offerings, pricing, menus, floorplans, and event execution guidelines.
- Coordinates all components of private charter events including menu selections, bar packages, outside vendors and entertainment.
- Collaborates with clients to boost guest experience by upselling enhancement packages to confirmed charter cruises.
- Completes and distributes all Banquet Event Orders in a timely manner with fine attention to detail.
- Acts as the liaison between the Company and special-order vendors.
- Ensures complete and accurate product details are communicated to the F&B and Operations Departments in a timely manner to ensure proper execution of the event and deliver on client expectations.
- Solicits input and works with Director of Sales and other appropriate sales team members to finalize product offer details as necessary.
- Greets and assists with boarding for charter and public dining events. On select private or public events, will be required to be onboard for the entirety of the cruise to help ensure outstanding product delivery.

***Administrative:

- Documents and updates event details in the Company’s sales data base.
- Attends and participates in the calendar management meeting.
- Attends other pertinent meetings as requested.
- Maintains good organizational skills through time management, setting priorities, and accurate paperwork.
- May assist team with some part-time Projects in addition to daily responsibilities.
- Additional job duties as assigned.

**Requirements & Qualifications**:

- Bachelor’s degree in a discipline related to the work of the position OR equivalent experience.
- Minimum of 1-year of previous customer service experience.
- Minimum of 1-year related industry experience.
- Effective oral and written communication.
- Maintain high level of organization.
- Be detail oriented.
- Energetic and enthusiastic personality is essential.
- Must have the ability to handle multiple tasks/projects at one time and meet deadlines.
- Must possess a service orientation - actively looking for ways to help others.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assesses the situation, determine relevant issues, & suggest solutions.
- Ability to reach, bend, stoop, wipe, push, pull, move and/or lift. Ability to safely move up to 30lbs (14kgs).
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection).

**About Us**:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

**The RESPECT Service System** embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry,

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