Event/venue Supervisor

2 weeks ago

Toronto, Canada Steam Whistle Brewing Full time

**Key Responsibilities**:

- Main point of contact onsite during event set-up for clients, vendors, partners and guests
- Follow timeline of agenda in Venue Event Order, prepared in advance by Event Coordinator, including scheduled deliveries, vendor and staffing arrival times
- Conduct pre-event duties and subsequently brief all bartenders / servers communicating event details
- Ensure all equipment is properly managed by appointed specialists (ladder/ lift usage/ AV equipment)
- Ensure client’s needs are met and expectations are exceeded through an anticipatory mindset, and frequent communication that is maintained
- Report on accuracy of Event Prep Pack including; quantities of stock, glassware and beverages ordered and any changes to agenda or service times
- Report on AV services; technician arrival and departure times, quality of production and client/ guest feedback
- Ensure waste management and sustainability policies are adhered to by all staff, vendors and guests
- Properly execute bar closing duties and deposit floats, tickets and all other reconciliation requirements
- Prepare comprehensive post-event notes (PEN) to identify issues, anticipate requirements and potential impacts to future events
- Properly secure premises upon departure
- Attend monthly Events Team meetings
- Effectively manage the Event Team, providing leadership and training opportunities as required as each event
- Perform bartender/ server duties as the need arises

Most event shifts will be during evenings and weekends. You will be offered between 3 - 5 shifts per week.

**Experience and Qualifications**:

- Exceptional customer service skills
- Experience as service professional in a supervisory role in a fast-paced premium restaurant/ banquet hall/ staffing company/ event venue is required
- Comprehensive knowledge of service standards and practices in hospitality/ food and beverage
- Ability to lift heavy objects as need arises, and stand for long periods of time
- Must have varying availability including some weekdays, evenings and weekends
- Must have Smart Serve Certification
- A passion and knowledge of Craft brewing is an asset

**We offer**:

- The Opportunity to work for one of Canada’s Best Managed Companies
- Paid training and development, related to area of work
- 12-pack of beer each week
- Competitive pay
- Paid Wellness Day
- Subsidized meal program
- EAP (Employee Assistance Program)
- Opportunity to work in a collaborative, positive workplace in the heart of Downtown Toronto

**Diversity and Equality**:

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