Event Coordinator

5 days ago

Toronto, Ontario, Canada The Globe and Mail Full time

About The Globe and Mail

The Globe and Mail is a leading Canadian media company that has been a trusted source of news and information for over 150 years. We are committed to delivering high-quality journalism and innovative storytelling to our readers.

Job Summary

We are seeking a highly organized and customer-focused Venue Supervisor to join our team at The Globe and Mail Centre. As a Venue Supervisor, you will be responsible for ensuring that events at our venue are executed in a professional, safe, and successful manner.

Key Responsibilities

  • Opening and securing the premises before and after events, facilitating the arrival and departure of all contracted staff, vendors, clients, and guests.
  • Ensuring that the venue is run according to the Event Agenda, in a safe, orderly, and professional manner, in accordance with employment, health and safety, fire, and building regulations, as well as Globe and Mail procedures.
  • Communicating and organizing special arrangements for clients, ensuring that they are fully informed of and adhere to policies and procedures during event set-up, production, and tear-down.
  • Monitoring client/attendee reactions to find opportunities to exceed expectations and handle complaints, ensuring client/attendee full satisfaction.
  • Ensuring the security, organization, and reporting status of stock, goods, equipment, and facility rooms.
  • Providing and/or monitoring bartending services in accordance with laws, protocols, and procedures.
  • Providing and/or supervising set-up/tear-down duties as per the Event Agenda.
  • Inspecting the pre-set space as per Event Agenda for proper event/equipment set up, assisting or rectifying any deficiencies with appropriate vendor/supplier.
  • Ensuring high levels of cleanliness, safety, and hygiene of the venue are maintained in accordance with Public Health and Venue Protocols.
  • Monitoring, supervising, and reporting on the work of Event security, custodial, and all other contracted staff/vendors.
  • Proper communications with Loading dock Staff and Building Security to coordinate deliveries and pick-ups.
  • Ensuring waste is disposed of properly and clients, vendors, and caterers adhere to the waste policies of the facility.
  • Adhering to uniform requirements.
  • Working as a team with fellow Venue Supervisors and Management to ensure a smooth transition between shifts.
  • Submitting an event report electronically after each event to The Globe and Mail Centre Management Team and reporting any incidents.
  • Overseeing Beverage Supervisor/Bar Staff.
  • Preparing and ensuring cash float, deposit, reconciliation, and unused drink tickets are deposited according to the cash bar policy and procedure.
  • Contacting the Manager on Duty in the event of an emergency.
  • Confidently and professionally representing The Globe and Mail and communicating our mission and mandate upon request.
  • Continually striving to maintain the elevated standards of service and environment throughout the venue.

Qualifications

  • 3+ years in an events/hospitality environment, meeting the needs of a wide variety of clients and other stakeholders with superb organization and customer service skills, preferably in a dedicated venue.
  • Must have previous Event/Banquet Manager/Supervisor experience.
  • Must have an understanding of event, alcohol service, catering, and hospitality procedures.
  • Ability to trouble-shoot and solve problems under pressure.
  • Ability to connect with clients, colleagues, and stakeholders to establish positive and productive ongoing relationships.
  • Ability to thrive in a fast-paced environment with ambitious goals and multiple priorities.
  • Must be able to lift up to 50 lbs. as required, and comfortable with equipment set up/and tear down duties.
  • Must have SmartServe certification.
  • Food Handling Certification and familiarity with hotel/food/beverage industry best practices is an asset.
  • First Aid: CPR-C is an asset.
  • Willingness to work flexible hours. Weekday, evening, and weekend availability required.

Salary

$27 per hour

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