Client Support, Renewal Team

1 month ago

Cambridge, Canada Cowan Insurance Group Full time

The Client Support role will provide service excellence to our personal insurance customers and insurance markets by managing our policy renewal processes, ensuring service standards are being met. You're passionate about delivering outstanding customer service in a fast-paced environment You’re a communicator with strong communication and you are self-motivated and able to work independently and as a team. The individual, when needed will also provide back-up support to the other client support staff in the department.

**What you will do**:

- Review and process renewals in our broker management system (EPIC)
- Quote client policies in Applied Rating Services
- Review policies for gaps in coverage and identify coverage enhancement opportunities
- Process varied terms notices received from our carriers
- Review new business and renewal policies to ensure accuracy and completeness
- Follow up with insurance carriers for late renewals

**What you will bring**:

- RIBO license or ability to obtain RIBO an asset
- CAIB or CIP designations (or working toward designations) would be an asset
- Excellent communication skills
- Ability to manage high volume while maintaining attention to detail
- Professional, proactive, and positive work attitude is essential
- Proficiency with Microsoft Office Products
- Experience with EPIC would be an asset

**Who we are**:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

Please Apply

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

LI-Hybrid

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