Customer Satisfaction Coordinator

4 weeks ago


Stoney Creek, Canada Radwell Full time

**JOB SUMMARY**

Monday through Friday 8am-5pm

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- **EXPEDITING**
- Expedite all open orders reactively from customer inquiries by contacting vendors and customers; notifying customers and updating Dynamics as necessary.
- Note each sales order and its corresponding purchase order with any changes such as quantity, delays, price discrepancies and/or cancellation requests in detail.
- Update customers of the latest delivery status of their open orders.
- Respond to all customers in a timely, efficient, and professional manner.
- Interact with other departments within Radwell in order to effectively meet customer needs.
- **RETURNS**
- Respond to customer requests for Engineering consults, RMA’s for credits and warranty repairs in a timely fashion. All customers should be responded to within 2 hours of their inquiry.
- Distribution Returns - Customer contact; Manufacturer / Distributor contact. Sales interaction. Returns receiving interaction. Accounting interaction. Must gather restocking information from vendor and list the breakdowns for both customer and Radwell International. Must ensure the customer returns the FNFP items and they are returned to the vendors with the vendor RMA. Must record all tracking information to the vendor/ customer. Abide by company return policy and follow through and complete the return process currently in place.
- Returns / Warranties - Customer contact; interaction with sales and QA Technicians. Interaction with Quality Control management. Record and contact sales when replacement orders are needed and must express the urgency of the replacement. All must be properly investigated & documented.
- Warranty Returns - Arrange for customer to go over problem with Team Leader. Process return number and notify any rush repairs.
- Expedite your open RMA’s and document progress. Part of your Monthly and Yearly evaluations will focus on how successful you are following up on these open issues
- **CUSTOMER SATISFACTION**
- Ensure high degree of customer satisfaction by responding promptly, professionally and efficiently to all customer related requests.
- Maintain organized outlook folders and manage inbox (keep inbox empty); save records of all customer related conversations/communications in Inbox-sub-folders named by a standard main-category (such as: expedites, vendor responses, customer responses, faxes, etc) and archived monthly.
- Use customer/employee feedback and research/testing to suggest corrections and/or improvements within customer related Radwell Systems (including phones, faxes, websites, directions, copy, links, forms, communications, etc).
- Document and assist on special projects as requested.
- Report any/all customer complaint's needing manager resolution to Customer Satisfaction Supervisor for follow up/closure.
- Escalate any/all customer service issues to the SCSC, ACSM, or the CSM

**METRICS**
- Customer contact must be made within the hour for any request received before 4pm. Any request received after 4pm contact must be made to state the request will be handled the next business day.

Duties may be modified from time to time. Other duties, tasks and work may be assigned

**PHYSICAL DEMANDS**
- This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse).
- Lifting requirements include occasional lifting of up to 25 pounds.

**EMPLOYEE EVALUATION SUMMARY**

Introductory
- Will be written at approximately 30, 60, and 90 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
- Quarterly Reviews will be performed on sections described above
- Annual Reviews - Employee will be given a formal annual review which assesses productivity and demonstrated business skills and accomplishments for the previous period.

**WORK ENVIRONMENT**

The environment is a professional open office environment. It may be necessary from time to time to go to other office, plant and inventory warehouse environments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Radwell access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.

**KNOWLEDGE & SKILLS REQUIRED**
- Strong Computer Proficiency
- Typing test will be administered
- Being able to multi - task
- Strong follow up skills
- Attention to detail
- Accuracy
- Problem solving abilities
- Good Communication skills

**EDUCATION & EXPERIENCE**
- High School Diploma or equivalent required. Associates Degree is a plus. 1 to 3 years related customer service expereience and/or training.



  • Stoney Creek, Ontario, Canada Radwell Full time

    JOB SUMMARYMonday through Friday 8am-5pmESSENTIAL DUTIES AND RESPONSIBILITIES- EXPEDITING Expedite all open orders reactively from customer inquiries by contacting vendors and customers; notifying customers and updating Dynamics as necessary. Note each sales order and its corresponding purchase order with any changes such as quantity, delays, price...


  • Stoney Creek, Canada Forestrun Corporation Full time

    **Join Us as a Customer Experience Specialist!** Are you a master of first impressions, with a knack for providing top-notch customer service? Do you thrive in a fast-paced environment where your organizational prowess shines and where no two days are the same? If so, we invite you to become our next Customer Experience Specialist! **About Us**: Located in...


  • Stoney Creek, Ontario, Canada Forestrun Corporation Full time

    Join Us as a Customer Experience SpecialistAre you a master of first impressions, with a knack for providing top-notch customer service? Do you thrive in a fast-paced environment where your organizational prowess shines and where no two days are the same? If so, we invite you to become our next Customer Experience SpecialistAbout Us:Located in Stoney Creek,...


  • Stoney Creek, Canada Manulift Full time

    We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local...


  • Stoney Creek, Canada Penske Truck Leasing and Logistics Full time

    (PTL Canada) Maintenance Coordinator (**Job Number**: 2301679 ) **Position Summary**: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will...


  • Stoney Creek, Canada Future StarsPegasus School Images Full time

    **Job Summary**: - Identify and address customer needs, with a goal of total satisfaction - Receive and log complaints - Provide attentive, courteous and efficient customer service - Ability to work independently in a multi-tasking environment - Perform general office duties - Professional telephone skills **Personal Suitability** - Excellent written &...


  • Stoney Creek, Canada Future StarsPegasus School Images Full time

    **Job Summary**: - Identify and address customer needs, with a goal of total satisfaction - Receive and log complaints - Provide attentive, courteous and efficient customer service - Ability to work independently in a multi-tasking environment - Perform general office duties - Professional telephone skills **Personal Suitability** - Excellent written &...


  • Stoney Creek, Canada Fero International Full time

    **Fero International** is an innovative and progressive organization with a mission to bring advanced, sustainable and scalable, infrastructure to the most vulnerable populations around the world. With a key focus on Healthcare and Disaster Relief, Fero builds Modular Solutions Without Limits, to address critical global challenges. **Position...

  • Care Coordinator

    1 week ago


    Stoney Creek, Canada Lifemark Health Group Full time

    **Care Coordinator - Lifemark Health Group** The **Care Coordinator **is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional...


  • Stoney Creek, Canada Fero International Full time

    **Fero International** is a modular construction company based in Stoney Creek, Ontario. In our 300,000 sq. ft. state-of-the-art facility that was purpose-built for modular, we design and manufacture volumetric modular buildings for diverse markets across Canada, including healthcare, education, housing, commercial and industrial. Our modular solutions...


  • Stoney Creek, Ontario, Canada Future StarsPegasus School Images Full time

    Job Summary: Identify and address customer needs, with a goal of total satisfaction Receive and log complaints Provide attentive, courteous and efficient customer service Ability to work independently in a multitasking environment Perform general office duties Professional telephone skillsPersonal Suitability Excellent written & oral communication skills...

  • Coordinator

    3 weeks ago


    Stoney Creek, Canada Crescent Mechanical Services Inc. Full time

    Crescent Mechanical is seeking a highly motivated **Coordinator**, to join our growing team, to facilitate a wide range of contractual work in the Burlington / Hamilton / Stoney Creek area, servicing primarily the Steel Industry. **Job Type**: Full Time, Permanent Salary Type: Hourly Starting Wage: $20-25 per Hour - Based on experience About the...


  • Stoney Creek, Canada All Corners Pest Control Full time

    **WHO WE ARE?** All Corner’s Pest Control is a Canadian owned and operated company based in Stoney Creek, Ontario. All Corner’s provides specialized services to residential, commercial, industrial, and institutional clients in the following Regions: Toronto, Peel, Halton, Brant, Haldimand County, Hamilton-Wentworth, Wellington, Waterloo, and Niagara...


  • Stoney Creek, Canada All Corners Pest Control Full time

    **WHO WE ARE?** All Corner’s Pest Control is a Canadian owned and operated company based in Stoney Creek, Ontario. All Corner’s provides specialized services to residential, commercial, industrial, and institutional clients in the following Regions: Toronto, Peel, Halton, Brant, Haldimand County, Hamilton-Wentworth, Wellington, Waterloo, and Niagara...


  • Stoney Creek, Ontario, Canada Fero International Full time

    Fero International is an innovative and progressive organization with a mission to bring advanced, sustainable and scalable, infrastructure to the most vulnerable populations around the world. With a key focus on Healthcare and Disaster Relief, Fero builds Modular Solutions Without Limits, to address critical global challenges.Position Overview:Key...


  • Stoney Creek, Canada Central Equipment Sales and Service Full time

    Negotiate contracts, transportation and handling costs - Obtaining, checking and preparing documentation to address load specification and meet customs and insurance requirements. - Liaise between carrier, warehouse and customer to ensure timely delivery - Respond to tracing calls from customers, notify customer of any delays - Primary point of contact for...

  • Rental Coordinator

    3 weeks ago


    Stoney Creek, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    **Job overview** We have an immediate requirement for a Rental Coordinator in our Stoney creek location. This is a fast-paced, constantly growing branch, which relies on our team-oriented atmosphere to help maintain and build our customer base. The Rental Counter Representative is a vital position that operates as the direct liaison between staff and...


  • Stoney Creek, Canada Bouling Metals Full time

    Bouling Metals is a small custom fabrication shop located in Hamilton/Stoney Creek area, with 10-15 employees. We specialize in welding/fabrication of carbon steel and alloys. The Manufacturing Coordinator reports to the Owners and is responsible for the overall manufacturing strategy and day-to-day direction of the shop, inclusive of order processing,...

  • Logistics Coordinator

    4 weeks ago


    Stoney Creek, Canada Two Points Logistics Inc Full time

    Job description We are looking for a Logistics Coordinator with experience moving Dry and Referigerated freight throughout North America to join our team at our Stoney Creek, ON based Freight Brokerage. **Who is Two Points Logistics?** Since our inception in 2006, we have made a name for ourselves in the freight brokerage industry, providing superior...

  • Logistics Coordinator

    2 weeks ago


    Stoney Creek, Canada Two Points Logistics Inc Full time

    Job description We are looking for a Logistics Coordinator with experience moving Dry and Referigerated freight throughout North America to join our team at our Stoney Creek, ON based Freight Brokerage. **Who is Two Points Logistics?** Since our inception in 2006, we have made a name for ourselves in the freight brokerage industry, providing superior...