Office Manager

2 weeks ago

Toronto, Canada Park Lawn LP Full time

**Why Work for Park Lawn?**

**_ Service_**
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.

**_ Benefits_**
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.

**_ Culture_**
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

**Summary/Objective**

This position is the primary administrative lead in most of Park Lawn's individual businesses and is accountable for managing a variety of administrative tasks to ensure the funeral home runs smoothly and the expectations of our client families and their guests are exceeded.

**Essential Functions**
- Provide general administrative and clerical support including invoice preparation, data entry, scanning, faxing and copying
- Assigning invoice numbers
- Tracking work orders and Purchase Orders
- Work and interact with funeral directors and funeral homes daily.
- Complete processing of all cremation documentation including but not limited to cremation delivery sheets, certificates, receipts and envelopes
- Assist in maintaining files and databases, both electronic and hardcopy
- Pick up mail from the main entrance and bring to the main office every morning
- Liaise between the outdoors staff and the administrative team, and track ingoing and outgoing work orders
- Receive training in outdoor activities to better understand and explain timelines to administrative staff and families
- Coordinate sick, personal, and vacation days for administrative staff
- Supervises administrative team members providing direction, clarification and feedback as needed.
- Updates Timekeeping system as employees fill out missed punch log.
- Answers telephone and give information to callers or routes calls to the appropriate person and places outgoing calls for the business.
- Schedules administrative staff to ensure adequate coverage.
- Process deeds monthly.
- Composes and types correspondence as needed.
- Compiles and reports on statistical data as required by the business or Managing Partner.
- Input data into contract processing system accurately, completely, and timely.
- Assists client families with processing necessary paperwork and scheduling appointments.
- Accomplish positive results through cooperative efforts with all departments.
- Receives and records payments from client families.
- Updates and maintains files and related systems for the business.
- Serves as business timekeeper and maintains local employee files.
- Coordinates and maintains office supplies and equipment.
- Serves as a backup in other administrative functions as needs dictate.
- Performs projects and other duties as assigned.

**Competencies**
- Communication Proficiency.
- Teamwork Orientation.
- Detail Orientation.
- Decision Making.
- Customer Service Orientation.
- Time Management.

**Required Education, Experience, Certifications and Licensure**
- 1+ Years Management Experience
- Self Sufficient
- High degree of accuracy and attention to detail
- High school diploma or equivalent
- Excellent keyboarding skills
- Working knowledge of office equipment including copiers, printers, fax machines, telephones
- Computer knowledge (MS Office including Access, Word, Excel and Outlook)
- Excellent communication skills and a courteous phone manner
- High level of compassion and integrity
- Industry experience (cemetery, crematorium operations) considered a strong asset, but not required

**Additional Eligibility Qualifications**
- Able to read, write and speak English fluently.
- Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
- Proficiency and accuracy with numbers.
- Proficiency with multi-line phone systems and general office equipment.
- Able to maintain a strict level of confidentiality.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required.
- Excellent interpersonal and communication skills.
- Maintains a positive attitude and working environment through organization and communication.
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
- Attention to detail and follow-through.

**Supervisory Responsibility**

This position has indirect supervisory responsibilities.

**Physical Demands and Work Environment**

The physical demands described here are representative of those that must be met by an e

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