Office Manager
4 weeks ago
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
Essential
**Responsibilities**:
- Oversee all aspects of building operations at a designated Teladoc Health office location.
- Delivery of maintenance and repair services for all hard and soft equipment at assigned office(s).
- Building Landlord Arrangements: Act as the primary contact for facility-related matters. Interface with internal stakeholders and leadership regarding facilities issues.
- Emergency Incident Management: Serve as the central coordinator for responding to emergencies or incidents within the office premises. Establish protocols for emergency response, coordinate with relevant authorities, and conduct post-incident evaluations.
- Health and Safety Management: Develop, implement, and maintain health and safety policies and procedures. Conduct regular inspections, provide training, and act as the primary point of contact for health and safety concerns or incidents. Coordinate site safety programs, i.e., first aid/AED training.
- Maintain daily oversight of both hard (HVAC & Air Filter Vendors) and soft services (Janitorial, Pest Control, Fire/life safety vendors) for the office.
- Support the implementation of short and long-term projects for the operations center and individual departments.
- Ensure compliance with Teladoc Health minimum audit standards.
- Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
- Work to source local services and goods needed to perform day to day operations through 3rd party suppliers.
- Receptionist Duties: Greet and assist all office visitors, manage calls, and manage incoming and outgoing mail distribution
- Internal Communications: Ensure effective communication and information dissemination across the organization, particularly as it relates to Toronto Office, and All Canada employee communications
- Events Management: Plan and coordinate internal and external events, managing all logístical arrangements, budget, vendor selection and coordination. Support local site leaders with office-based events or projects as needed.
- Office Amenities and Supply Management: Maintain a productive work environment and manage office supplies and office amenities, include office and kitchen supplies
- Executive Expense Reports: Collect and organize executive expense receipts, prepare and submit reports for reimbursement.
- Business Continuity Planning: Assist in the development and maintenance of a comprehensive business continuity plan to ensure office operations continue in the event of disruptions. Coordinate with department heads to identify critical functions and develop strategies for continuity.
- Perform other duties as required.
- Office role with a daily office presence required five days a week.
Supervisory Responsibilities
No
Qualifications Expected for Position
- High school degree required, bachelor’s degree in engineering, facilities management, business management, or related field preferred.
- Certification in facilities management (FMP, CMP) a plus.
- Superior customer service skills and orientation.
- Ability to maintain consistent professionalism under stressful situations.
- Ability to plan and manage work under time constraints.
- Ability to multitask and work without direct supervision.
- Excellent critical thinking skills and ability to direct responses during emergency situations
- Excellent verbal and written communication skills and proven ability to provide direction to staff
- Three or more years of experience overseeing an involved security access control and ES&H plan
- Three or more years of experience working with a team to design, develop, implement and manage a complex security access control plan
Preferred:
- Proficient in MS Office, and possess strong written, verbal and people skills.
- Strong organizational skills and collaborative style needed.
- Knowledge of real estate, telecommunications, furniture, accounting and building systems.
Required license or credential needed to perform job: N/A
The above qualifications, knowledge, experience, and/or background are expected but not required for this role.
Work Environment
Office Remote Hybrid (Office & Remote)
Travel: 10%
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qual
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