Hotel Guest Service Agent

1 week ago


Oakville, Canada Homewood Suites by Hilton - Oakville Full time

**Job description**

Major Responsibilities:

- Maintain a strong presence at the Front Desk and throughout the hotel at all times
- Complete reports & specific duties assigned by the Front Office Manager in a timely and accurate manner
- Ensure all guests feel continually welcomed by maintaining the hotel’s exceptional level of customer service at all times
- Make reservations, check guests in and out of the hotel, answer all telephone calls in a timely and professional manner
- Handle a cash float, ensuring it balances correctly at the end of shift
- Work cohesively with all departments to ensure all guests have the best experience while staying at the hotel
- Provide excellent customer service as per hotel standards by responding promptly to all guest requests
- Maintain a tidy and hazard-free work space (Front Desk) and Back Office
- Promote teamwork and quality service through daily communication and coordination with team members and Department Heads
- Act and communicate with professionalism while dealing with guests and coworkers
- All other duties as assigned by the FOM and/or GM

**Requirements**:

- Ability to meet the physical and mental requirements of the position
- Excellent communication and interpersonal skills
- Work within a team environment
- Complete all assigned tasks with little to no supervision
- Organization and time management skills
- Problem solving skills
- Lift up to 50 lbs
- This position will require weekend and holiday shifts

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift (when required)
- Monday to Friday
- Weekends

Work Location: In person

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2025-01-03
Expected start date: 2025-01-13


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