Guest Service Agent

3 months ago

Oakville, Canada TownePlace Suites by Marriott Oakville Full time

**Activities**:

- Provide personalized, warm, sincere and exceptional guest service at every given opportunity.
- Assist guests with check-in and check-out, warmly welcoming them to the property.
- Secure payment according to hotel policy.
- Liaise with Housekeeping and other departments to ensure guests’ requests are followed through.
- Develop a thorough knowledge of room pricing, room locations and types of room.
- Make hotel reservations for guests including.
- Review arriving guest reservations to ensure that all details are correct.
- Perform office duties such as routine cash handling procedures, posting accounts, maintaining keys for rooms.
- All other duties as assigned.

**Competencies We Are Seeking**:

- 1-2 years Guest Service Agent or Front Desk experience preferred.
- Listen attentively to guest's questions and requests. Effectively share information about guest requests with relevant departments. Confidence in selling and up-selling products and services.
- Ability to multi-task effectively in a fast-paced environment and prioritize tasks as necessary.
- Professional appearance, positive and proactive attitude, and exhibits genuine and thoughtful hospitality in all interactions.

The TownePlace Suites Oakville is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our core values and corporate culture, the TownePlace Suites hotel is committed to equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Accommodation will be provided for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact the hiring manager as soon as possible to make appropriate arrangements.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outlined in a complete task list and will be provided upon hiring and/or assigned by the associate during employment.

**Salary**: From $19.07 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Work Location: In person

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