Restaurant Reservations

8 months ago

Toronto, Canada Nobu Hotel Toronto Full time

We are currently seeking a dynamic and experienced individual to join our team in a full-time Restaurant Reservations role at Nobu Hotel and Restaurant, Toronto.

Reporting to the Guest Experience Manager, the full-time Reservations role at Nobu Restaurant is the face of hospitality, dedicated to ensuring each guest enjoys a seamless and memorable dining experience. With a keen eye for detail and a passion for excellence, you will assist in orchestrating every aspect of the guest journey, from reservation to farewell, embodying the spirit of Nobu hospitality.

**Responsibilities**:

- Manage guest reservations and inquiries, providing attentive and personalized assistance to meet their needs and preferences.
- Welcome guests warmly upon arrival, guiding them through the dining experience and addressing any questions or requests.
- Coordinate special arrangements and requests, such as dietary restrictions or celebratory occasions, with the kitchen and service teams.
- Act as a liaison between guests and restaurant staff, ensuring effective communication and timely resolution of any issues.
- Monitor dining room flow and guest satisfaction, anticipating needs and proactively addressing any concerns.
- Maintain a thorough knowledge of Nobu's menu offerings, ingredients, and preparation methods to provide informed recommendations.
- Assist in organizing special events and private dining experiences, ensuring flawless execution and guest satisfaction.
- Update guest profiles and preferences in the reservation system, personalizing future interactions and enhancing the guest experience.
- Collaborate with the Guest Experience Manager to analyze guest feedback and identify areas for improvement.
- Uphold Nobu's standards of service excellence and professionalism in all guest interactions, embodying the brand's commitment to hospitality

**Requirements**:

- Previous experience in a guest service or hospitality role, preferably within a restaurant or upscale dining environment.
- Excellent customer service and interpersonal skills with a friendly, welcoming demeanor.
- Strong communication skills, both verbal and written, with the ability to engage with guests effectively and professionally.
- Attention to detail and the ability to anticipate guest needs and preferences.
- Ability to handle guest inquiries, complaints, and special requests with diplomacy and efficiency.
- Collaborative mindset with the ability to work effectively as part of a team and support colleagues in delivering outstanding guest experiences.
- Passion for hospitality and a genuine enthusiasm for providing exceptional service and creating memorable experiences for guests.
- Flexibility to work evenings, weekends, and holidays as required.
- Must be legally eligible to work in Canada.

Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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