Reservations Agent

7 months ago


Toronto, Canada Canada Lands Company Full time

**Short Summary**:
The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on all CN Tower Food and Beverage products and services. They also need to be informed of all other CN Tower products services and be up to date in regards to venues/events within the City of Toronto as per CN Tower standards. They must possess a positive and upbeat personality and work towards enhancing the guest experience while they are dining in 360 Restaurant, VUE Bistros or other event.
- Consistently offers professional, engaging and friendly service and greet all guests in a friendly and efficient manner
- Answer Reservation phone lines, assist guests with enquiries and reservation request
- Help with expediting guests into and out of dining room (i.e. assist with direction)
- Greet, confirm reservations and check in guests
- Work coat check for the Restaurants, MLC and any special events
- Solicit guests for the 360 Restaurant
- Handle request for last minute changes to reservation times/number of guests
- Ensures priority treatment and check-in of VIP and regular guests
- Create and maintain a sense of excitement at the entrance of the restaurant including name recognition
- Provide an escort to the assigned table, engaged in pointing out features of the restaurant (washrooms)
- Prepares, responds and inputs all Third Party Requests (TPR's), Special Request Forms, Cake Forms, set up all group contracts and general reservations
- Communicate special requests, occasions and celebrations, allergies and any other guest information to the Head Hostess and Head Reservations Clerk
- Communicates and reports any table or seating discrepancies with the Maitre’D
- Maintains a knowledge of food and beverage outlets including excellent menu knowledge, product knowledge and availability including VUE Bistros, Le Café and 360 Restaurant in order to guide guests accordingly
- Follows daily opening and closing procedures
- Participate in departmental skills training as required and assist with new employee
- Assist the Restaurant Managers and Restaurant staff with other designated duties within the job classification
- Adhere to all Company policies and departmental procedures and the Collective Agreement

**Qualifications**:

- One (1) to three (3) years’ related experience in the Food and Beverage industry is preferred
- Smart Serve certification is required
- Working knowledge of restaurant POS system and reservations software (Open Table) is an asset
- A diploma from a secondary school is required
- Bilingualism (English/French) is an asset

**Working Conditions**:

- Interacts with employees, management and the public at large.- Ability to stand or walk for long periods of the day.- Noisy and fast-paced environment.- Excellent guest services skills with an ability to recommend the CN Tower products.- Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.- Department uniforms are provided to protect personal clothing from wear and damage. Approved uniforms are to be worn during working hours. Dress codes are in effect as per the standard policy and procedure.- Manual dexterity required to use desktop computer and peripherals.Please visit our Career Portal any time for new job openings and to keep your resume and contact information up to date. Experience the thrill of Canada's Wonder of the World as a member of an award winning team... climb your way to a 553.33m career.

Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.


  • Reservations Agent

    1 week ago


    Toronto, Canada 1 Hotel Toronto Full time

    **_Our Reservations team is growing. Let's grow together._**: **Grow with us...**: Planning a trip should be fun and easy, right? At 1 Hotel Toronto, our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’...


  • Toronto, Canada Princes Gates GP Inc. ao Hotel X Toront Full time

    **Job Summary** - Under the guidance of the Reservations Manager, the Group Reservations Agent is responsible to handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments._ **Role and Responsibilities** - Responsible...

  • Reservations Agent

    19 hours ago


    Toronto, Canada CharityBids Full time

    **At CharityBids, we help non-profit organizations elevate their fundraising efforts through auction consignment packages, event production, talent procurement, and out-of-the-box solutions with proven results. This specific role of Reservations Agent will place an emphasis on the auction consignment sector.** * Essentially, when charities and non-profit...


  • Toronto, Canada Cambridge Suites Toronto Full time

    Welcome to Cambridge Suites Toronto, An All-Suite Hotel In Downtown Toronto. TITLE**:RESERVATIONS SALES AGENT** Cambridge Suites Toronto is looking for a Reservations Sales Agent who will be the first point of contact for our guests. You must be friendly and efficient, and we'll train you to become a hotel ambassador. REPORTS TO: Director of Reservations...

  • Reservations Agent

    2 days ago


    Toronto, Canada IHG Full time

    **About us** At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people...

  • Reservations Agent

    4 days ago


    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    **Job description** **Position Overview**: DoubleTree by Hilton is a busy 490 rooms award winning hotel located in the heart of downtown Toronto near the City Hall. We strive to deliver great individualized and uncompromising service to every hotel guest that passes through our doors. We are currently looking for experienced Reservation Agent with a service...

  • Reservation Agent

    2 days ago


    Toronto, Canada Sodexo Full time

    **Job Title** Reservations Agent - Full Time Position Available **Your Contribution**: **Grow your career with a company that shares your passion. **Our Corporate Services Division is seeking a dynamic individual to fill the role of **Reservations Agent **for our client in downtown Toronto, Ontario. At Sodexo we care and serving others is our purpose....

  • Reservations Agent

    2 months ago


    Toronto, Canada Canada Lands Company Full time

    **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on all CN Tower Food and Beverage products and services. They also need to be informed of all other CN Tower products services and be up to...

  • Reservations Agent

    7 months ago


    Toronto, Canada CN Tower - Food & Beverage Full time

    **Company**: CN Tower **Location**: CN Tower - Food & Beverage, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Temporary Contract) **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and...

  • Reservations Agent

    2 weeks ago


    Toronto, Canada Canada Lands Company Full time

    **Short Summary**: **Please be advised that this position requires full availability in which you would be scheduled up to 30 hours from November 1 - April 30, and scheduled up to 40 hours from May 1 - October 31. Additionally, please note this position is unionized and schedules are based on seniority.** The Reservations Agent is responsible for greeting,...

  • Reservations Agent

    1 week ago


    Toronto, Canada Canada Lands Company Full time

    **Company**: CN Tower **Location**: 117554, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Part-Time) **Salary**: 18.83 **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on...

  • Reservations Agent

    7 months ago


    Toronto, Canada Canada Lands Company Full time

    **Company**: CN Tower **Location**: CN Tower - Food & Beverage, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Part-Time) **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on...


  • Toronto, Canada Cambridge Suites Toronto Full time

    Cambridge Suites Toronto is looking for a Reservations Sales Agent who will be the first point of contact for our guests. You must be friendly and efficient, and we'll train you to become a hotel ambassador. DUTIES: - Ensure inbound calls are answered in a professional and courteous manner and established procedures are consistently adhered to. - Ensure...


  • Toronto, Canada Holiday Inn Toronto Downtown Centre Full time

    Review the daily guest arrivals report and work with the guest services agents to ensure all stay preferences and special requests are met - Review reservations made from the previous day - Review reservation cancellations - Review duplicate reservations - Action and respond to correspondence in the reservation’s inbox - Ensure all necessary reservations...


  • Toronto, Canada Silver Hotel Group Full time

    The **Pantages Hotel Downtown Toronto** is currently recruiting for Central Reservations/ Switchboard Agent! The Central Reservations/ Switchboard Agent represents the hotels to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responds to inquiries...

  • Reservations Agent

    19 hours ago


    Toronto, Canada One King West Hotel & Residence Full time

    **POSITION**:RESERVATIONS AGENT (1 Full Time) **DEPARTMENT**: Reservations **REPORTING TO**: Director of Revenue Management **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Acknowledge guest complaints and ensure that the guests’ needs are met - Ensure inter-departmental communication and co-operation in the interest of better guest satisfaction - Provide...


  • Toronto, Canada Silver Hotel Group Full time

    **Reservation and Switchboard Agent - **Novotel Toronto** The **Reservations & Switchboard Agent** represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responds to inquiries and problems in an efficient, courteous and professional...

  • Reservations Agent

    4 days ago


    Toronto, Canada One King West Hotel & Residence Full time

    **POSITION**:RESERVATIONS AGENT (1 Full Time) **DEPARTMENT**: Reservations **REPORTING TO**: Director of Revenue Management **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Acknowledge guest complaints and ensure that the guests’ needs are met - Ensure inter-departmental communication and co-operation in the interest of better guest satisfaction - Provide...

  • Reservations Agent

    6 days ago


    Toronto, Canada High Volume Restaurant and Bar - King Street West Full time

    We are looking for someone who is willing to be the face of our hospitality venue and that is willing to assist our Reservations team in booking reservations. This is a full-time position. This is a fast paced hospitality venue and we are seeking someone who learns quickly, independently and can provide a great customer experience. **Responsibilities**: -...

  • Reservations Agent

    6 days ago


    Toronto, Canada High Volume Restaurant and Bar - King Street West Full time

    We are looking for someone who is willing to be the face of our hospitality venue and that is willing to assist our Reservations team in booking reservations. This is a full-time position. This is a fast paced hospitality venue and we are seeking someone who learns quickly, independently and can provide a great customer experience. **Responsibilities**: -...