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Acsy-424 Administrative Support Agent, Class Ii

2 months ago

Montréal QC, Canada Dawson College Full time

NATURE OF WORK:
The principal and customary work of the employee in this employment class consists in performing a variety of administrative duties in accordance with established methods and procedures.

RESPONSIBILITIES:

- Greet students, faculty, and the public efficiently and courteously;
- Respond to general inquiries for the Registrar’s Office;
- Respond to counter queries and where necessary, direct to appropriate individual;
- Take messages and forward them to the appropriate individuals;
- Assist the Admissions office in mailing of admission letters;
- Sort and distribute mail for the Registrar’s Office and respond to specific inquiries, complete forms, etc.;
- Assist in mailing of transcripts and other department mailings;
- Participate in the course drop process as well as grade changes;
- Ensure the accuracy of the student file in the Clara System when updating a student’s record;
- Process document requests at the counter;
- Issue an assortment of letters for full-time/part-time attendance and status, diploma received, as well as other letters and written requests for students;
- Assist other members of the department at peak periods as may be required;
- Perform other related tasks.

**Requirements**:

- QUALIFICATIONS:
To have a diploma of vocational studies (DEP) in an appropriate specialty or a secondary school diploma (DES) or have a diploma or an attestation of studies which is recognized as equivalent by the competent authority.

CONDITIONS:

- Advanced oral and written communication skills in English; (testing may be required);
- Intermediate oral communication skills in French; (testing may be required);
- Basic Microsoft Word and Excel skills; (testing may be required);
- Ability to work as a team player, exercising both judgment and initiative;
- Demonstrated attention to detail;
- Ability to learn new software;
- Knowledge of Adobe, an asset.

**Comments**:
Please note that a cover letter addressed to Laura Smith is mandatory. If your work experience has changed since your last visit, be sure to attach an updated resume.