Bilingual Customer Service Representative

5 days ago

Montréal, Canada TW Insurance Services (TWIS) Full time

Company Description
When you join the TWIS team, you are joining a community of like-minded professionals where your opinions are valued and expected. You will have the opportunity to provide feedback on departmental goals, to work collaboratively with others, and to continuously improve your professional skills. Regardless of your role or your location, you are joining a community where every employee contributes to the evolution of our culture and our brand. Our team is currently looking for a/an:
**Bilingual Customer Service Representative**

Job Description*
What you will do: *
As a member of our Quebec Home & Auto team, your responsibilities will include:

- Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
- Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
- Prepares and drafts responses to routine correspondence.
- Processes rewrites and remarkets following established new-business guidelines.
- Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
- Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
- Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
- Performs other duties within competence, as assigned.

Qualifications*
What you will bring: *
If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

- AMF license.
- A minimum of one year’s experience in personal lines automobile and property insurance.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing priorities.
- Must be bilingual (English/French)
- RIBO and/or other licenses is an asset.

Additional Information*
What we offer: *
- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement

**TWIS is more than**_ just_** a place to work.* In addition to competitive salaries and industry-leading benefits, TWIS offers a work environment where your opinions are valued and expected Our employees have the opportunity to provide feedback on departmental goals, to work collaboratively, and to continuously improve their professional skills. We take pride in our employee programs, including health and wellness initiatives, social events and much more To recruit the best, we offer the best. For more information on TWIS, visit the ‘About Us’ page on our website.
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

Location: 630 Boulevard René-Lévesque Ouest, Montréal, QC

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