Specialist, Customer Experience

5 months ago

Mississauga, Canada Walmart Canada Full time

**Résumé des fonctions... **:To provide a single point of contact for customer escalations and provide timely resolution, and visibility of efforts, to customers to regain customer loyalty and gain complete consumer satisfaction.

Ce que vous ferez...
- Responsible for identifying process gaps on Customer Care processes.
- Provide insights about customer frictions.
- Asist in the implementation of new processes.
- Audit resolution of customer incidents.
- Accountable for providing feedback to improve the quality of call handling and overall customer experience.
- Support the daily activities of the manual Billing and Refund process.
- Support any other admin activities as assigned.
- Collaborate in the improvement and development of SOPs.
- Act as a Brand Ambassador for Walmart Canada providing world-class service to all Customers.
- Ability to discover, analyze, solve problems, and demonstrate empathy.
- Maintain / build relationships within the organization to ensure the appropriate cross functional teams are informed.
- Identify risks and take steps to mitigate them.
- Continuously look for areas of improvement and communicate trends in customer calls/issues to leadership as appropriate.
- Manage communication and resolution with internal/external parties (e.g., stores, buyers, vendor partners, etc).
- Demonstrate conflict management skills and maintain professional composure.
- Demonstrate excellent verbal and written communication using multiple channels and platforms.

**Requirements/Qualifications**:

- Minimum of a two-year college diploma/degree or equivalent QA experience.
- At least two year of Quality Assurance experience.
- Excellent analytical and problem-solving abilities
- Knowledge of file/document management, transcription, and other administrative procedures.
- Attention to detail even under pressure.
- Be able to manage multiple issues simultaneously.
- Strong time management skills with the ability to meet deadlines.
- Must have initiative.
- Effective verbal and written communication skills.
- Strong interpersonal skills; capable of creating strong relationships and collaboration with cross functional teams.
- Ability to work effectively both independently and as part of a team.
- Ability to function in an ambiguous, fast paced work environment.

**Desired**:

- eCommerce experience.
- Customer Service Experience would be a plus.
- Experience documenting standard operating procedures (SOPs)
- emphasis on Excel preferred. ‎

**Compétences mínimales...**:

- Indiquez ci-dessous les compétences mínimales requises pour ce poste. Si aucune n’est indiquée, il n’y a pas de compétences mínimales. _

Age - 16 or older

**Compétences recherchées...**:

- Indiquez ci-dessous les compétences recherchées facultatives pour ce poste. Si aucune n’est indiquée, il n’y a pas de compétences recherchées. _

Comme requis par la loi, Walmart offrira des accommodements pour les besoins des associés avec des incapacités.

**Emplacement Principal...**

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada

**Êtes-vous actuellement un associé de Walmart ?**:
**Veuillez vous connecter à votre compte Workday et utiliser le rapport Trouver des emplois pour postuler à cet emploi.**:

- **Trouver des emplois**:

  • Customer Experience Specialist

    3 weeks ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at beBee Professionals in Mississauga. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, and experience in customer service, customer experience, or customer relations. Key responsibilities...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Customer Experience SpecialistWe are seeking a highly skilled and bilingual customer experience specialist to join our team at Randstad Canada. As a customer experience specialist, you will be responsible for managing customer interactions, troubleshooting issues, and improving system performance.Key Responsibilities:Assist in managing...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Customer Experience SpecialistWe are seeking a highly skilled and bilingual customer experience specialist to join our team at Randstad Canada. As a customer experience specialist, you will be responsible for managing customer interactions, troubleshooting issues, and improving system performance.Key Responsibilities:Assist in managing...

  • Customer Experience Specialist

    5 months ago

    Mississauga, Canada Carrier Enterprise Canada Full time

    **Career Opportunity -** **Carrier Enterprise Canada, L.P.** **Customer Experience Specialist (Commercial)** **Reporting to**:Customer Experience Manager **Location**:Mississauga, ON **The Opportunity**: - Accepting and processing new orders from Territory Managers, Inside Sales Reps and customers in a call center environment - Keeping the customers...

  • Bilingual Customer Experience Specialist

    1 month ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Customer Experience SpecialistWe are seeking a highly skilled Bilingual Customer Experience Specialist to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Manage customer...

  • Bilingual Customer Experience Specialist

    1 month ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Customer Experience SpecialistWe are seeking a highly skilled Bilingual Customer Experience Specialist to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Manage customer...

  • Customer Experience Specialist

    3 days ago

    Mississauga, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Associate

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Customer Care SpecialistWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at beBee Professionals in Mississauga. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that customer inquiries are handled promptly and professionally.Key...

  • Customer Experience Associate

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Customer Care SpecialistWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at beBee Professionals in Mississauga. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that customer inquiries are handled promptly and professionally.Key...

  • Bilingual Customer Experience Specialist

    1 month ago

    Mississauga, Ontario, Canada Randstad Full time

    Customer Experience Professional WantedWe are seeking a highly skilled customer experience professional to join our team at Randstad Canada. As a bilingual customer experience specialist, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Provide customer service to clients in...

  • Bilingual Customer Experience Specialist

    1 month ago

    Mississauga, Ontario, Canada Randstad Full time

    Customer Experience Professional WantedWe are seeking a highly skilled customer experience professional to join our team at Randstad Canada. As a bilingual customer experience specialist, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Provide customer service to clients in...

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Randstad Full time

    Customer Experience Professional WantedWe are seeking a skilled customer experience professional to join our team at Randstad Canada. As a bilingual customer experience specialist, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Provide customer service to clients in both...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Full time

    Customer Experience Professional WantedWe are seeking a highly skilled customer experience professional to join our team at Randstad Canada. As a bilingual customer experience specialist, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Provide customer service to clients in...

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Randstad Full time

    Customer Experience Professional WantedWe are seeking a highly skilled customer experience professional to join our team at Randstad Canada. As a bilingual customer experience specialist, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Provide customer service to clients in...

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Experience Specialist to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in both English and French. Key Responsibilities:- Manage customer inquiries and resolve issues in a timely and...

  • Bilingual Customer Experience Specialist

    1 month ago

    Mississauga, Ontario, Canada Randstad Full time

    Customer Experience Professional WantedWe are seeking a highly skilled customer experience professional to join our team at Randstad Canada. As a bilingual customer experience specialist, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Provide customer service to clients in...

  • Bilingual Customer Experience Specialist

    1 month ago

    Mississauga, Ontario, Canada Randstad Full time

    Customer Experience Professional WantedWe are seeking a highly skilled customer experience professional to join our team at Randstad Canada. As a bilingual customer experience specialist, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Provide customer service to clients in...

  • Customer Experience Specialist

    3 days ago

    Mississauga, Ontario, Peel region, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Specialist, Global Customer Experience

    5 months ago

    Mississauga, Canada Amgen Full time

    **HOW MIGHT YOU DEFY IMAGINATION?** You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s...

  • Customer Experience Specialist

    2 months ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Experience Analyst to enhance customer satisfaction. Key responsibilities include analyzing customer feedback, developing strategies to improve customer experience, and creating customer surveys. The ideal candidate should have a Bachelor's degree in Business Administration, Marketing, or a related field, and...