Bilingual Customer Experience Specialist

20 hours ago

Mississauga, Ontario, Canada Randstad Canada Full time
Job Title: Bilingual Customer Experience Specialist

We are seeking a highly skilled Bilingual Customer Experience Specialist to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in both English and French.

Key Responsibilities:
  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Provide first-level CRM and platform troubleshooting, coordinating with the technical team as needed
  • Prioritize and respond to customer emails promptly, maintaining clear and organized records
  • Work collaboratively with the customer service team to enhance efficiency and support smooth operations
Requirements:
  • At least 1 year of experience in a call centre customer service role
  • Bilingual in English and French (written and verbal)
  • Strong organizational and multitasking skills
  • Attention to detail, especially in data and communications
  • Basic technical troubleshooting (CRM experience a plus)
  • Problem-solving abilities and team collaboration
  • Must reside in Ontario
What We Offer:
  • Fully remote role
  • Temporary opportunity with a strong possibility of becoming permanent
  • Great training program specific to your needs
  • Equipment provided by the company

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief cover letter outlining your experience and qualifications.

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