Supervisor, Academic Administration

2 months ago

Ottawa, Canada University of Ottawa Full time

**Job Type**:
Employee

**Duration in Months** **(for fixed-term jobs):
15N/A

**Job Family**:
Academic Administration

**# of Open Positions**:
1

**Faculty/Service - Department**:
Registrar, Operations, Registrations and Systems

**Campus**:
Main Campus

**Union Affiliation**:
SSUO

**Date Posted**:
octobre 17, 2024

**Applications must be received **BEFORE**:
octobre 27, 2024

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 11

**Salary Range**:
$87 272,00 - $110 239,00

About Student Affairs:
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

**Position purpose**:
**In this role, your responsibilities will include**:

- ** Human Resources Management**: Supervises the work of and provides administrative and technical direction to a team of business and technical experts. Recruits, selects, trains and evaluates employees on their performance and on the quality of services provided to clients. Resolves conflicts among staff and clients. Coordinates working and holiday schedules in order ensure the continuity of operational services.
- ** Operational Management**:Coordinates the activities of a team to ensure the delivery of essential academic support services, and acts as a point of escalation to resolve complex support requests from clients across the university. Oversees operational processes and prioritizes services requests to provide quality clients services. Monitors quality and integrity of data to ensure operational processes and services are functioning normally.
- ** Business Analysis**: Proactively contributes to the evaluation of clients' business and operational requirements, both explicit and implicit. Investigates improvements to procedures and the development and implementation of new solutions as deemed necessary. Writes business cases, communicates, and validates with IT teams, managers, and other stakeholders in order to maximize the fit and effectiveness of proposed solutions while minimizing the impact of obstacles.
- ** Process **Analysis and Design**: Leads process re-design initiatives to ensure optimization and standardization of configurations across information systems. Assesses impact on current business structures, rules, academic regulations, and policies, and evaluates business and operational requirements in order to recommend process enhancements and the optimal use of available tools to provide business value.
- ** Documentation **:Develops business documentation for new projects, including functional requirements, design, and configuration documents, and translates requirements into standardized functional specifications used to refine or develop new business processes or IT systems. Creates and maintains standardized operational documentation.
- ** Testing**: Designs test plans and leads testing of end-user scenarios and use cases. Ensures systems meet the organizational and client requirements in terms of flexibility, functionality, performance, reliability, and security. Tracks, monitors, and demonstrates completion of a requirement, maintaining an emphasis on the end-user experience. Participates in data conversion validation and data reconciliation and data analysis.
- ** Change Management**: Creates implementation plans documenting the activities required to support the successful deployment of new processes and solutions by considering every impacted stakeholders' group. Assists affected business areas to evaluate current processes and identify new techniques to take full advantage of system capabilities.
- ** Systems Assessment and Improvement**: Reviews system capabilities and workflows to determine how processes can enhance the needs of the client and the student experience. Assesses existing processes to ensure inefficiencies or configuration issues are addressed and escalated as necessary. Keeps apprised of evolving industry tools and business processes, and assesses and recommends how to integrate enhancements with SEM's priorities.

**What you will bring**:

- University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, and/or an equivalent combination of education and experience.
- Minimum 5 years of experience supporting business units and their IT needs
- Experience in human resources management and supervision of a team.
- Experience in Project management.
- Thorough knowledge and experience of business processes, rules, and management systems used by the University, including academic regulations and processes.
- Knowledge of the University’s and/or clients' business operations and priorities, and ability to provide appropriate advice and support regarding academic regulations and processes.
- Experience with Microsoft Excel or other dat

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