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Program Administrator

4 weeks ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Under the supervision of the School Administrator and working closely with the Graduate Supervisor and the Undergraduate Supervisor of the Canadian Studies programs, the Program Administrator is responsible for the administrative operation of all aspects of the undergraduate and graduate academic programs in the unit from recruitment through to graduation.

The Program Administrator responds to course and program related questions and concerns of faculty, contract instructors, teaching assistants, students and the general public and consults with the Undergraduate Supervisor, Graduate Supervisor, the School Administrator, and/or the Director as appropriate.

The Program Administrator provides various general administrative and academic support to the School, including mail distribution and assistance with the coordination of internal departmental services. In addition, the incumbent participates in developing, planning and organizing activities designed to increase enrolment and retention in the unit’s Undergraduate and Graduate programs.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- Requires initiative and the ability to work both independently and as part of a team.
- Able to work with a high degree of accuracy and speed, with the ability to establish priorities and to define and resolve problems.
- Remain current with the University's organizational structure and the School and University policies and regulations and must keep current on changes in procedures within the School and the University.
- Advanced skills are required in the Microsoft Office Suite (Word, Excel, Access, PowerPoint, Teams), as well as in Carleton University-specific software and data management systems, including Banner and e-Shop, with the ability to adapt to a rapidly changing electronic environment.
- Must use tact and diplomacy and must possess strong interpersonal skills to deal effectively with people.

**Education and Experience**:
**The above is normally acquired through the completion of**:

- University degree or equivalent combination of experience and education.
- Minimum four years of related administrative experience in a university academic department with experience in the administration of undergraduate and graduate studies, admissions and student advising.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.