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Academic Support Assistant

1 month ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Reporting to the Academic Support Officer, this position is responsible for a range of duties that support the effective and efficient administrative operations of the Engineering Academic Support and Associate Dean’s offices.

These duties include, but are not limited to, receiving and responding to a high volume of student, instructor, and administrative internal inquiries, author-send-and-receive letters for Associate and Assistant Deans, preparation of meeting materials for the Associate Deans’ Committee/Board(s), filing Associate Deans’ correspondence and decisions to students, faculty, campus departments, etc., as well as providing guidance to students on academic matters, and administrative support to administrative workflows and processes requiring Associate Dean review and/or decision.

**Qualifications**:
The incumbent must possess the following qualifications:

- Strong multi-tasking and organizational skills to support various individuals with the ability to effectively determine priorities.
- Strong Word, Excel, Access, Outlook, and common web-based tools.
- Excellent interpersonal, organizational and communication skills.
- Tact, diplomacy, and confidentiality.
- Ability to interact successfully with academic administration and faculty;
- There may be significant time constraints that create the need for a flexible schedule during certain time periods.
- A strong customer service focus.
- Demonstrated ability working with a diverse student body.
- Ability to adapt to change.

**Education and Experience**:
The above is normally acquired through the completion of:

- Completion of a university degree.
- Three years of related experience in a university academic administration environment, preferably in Engineering. Must include relevant experience in advising students regarding University regulations and procedures.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.