Front Office Manager
7 days ago
The Front Office Manager oversees the day to day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management.
**Primary Responsibilities**:
- Ensuring all Front Office employees are performing according to set hotel service standards and representing the hotel’s core values.
- Maintaining the quality standards for the department, while adhering to Fantasyland Hotel’s core mission, vision, and values.
- Conducting staff management for the department including interviewing and selection, performance evaluations, scheduling, inputting payroll, policy monitoring and administration, and staff mentoring.
- Controls and maintains floats and monies in front office area. Provides cashiering and change for hotel outlets. Investigates and assumes responsibility for over/shorts and cash variances occurring in the front office. Ensures proper cash handling procedures are maintained.
- Ensuring quality control procedures that emphasize friendly, accurate, and accommodating guest interactions are being met.
- Responding to guest concerns and special requests while utilizing exceptional customer service and conflict resolution skills.
- Assisting in the plans and arranges for guest arrivals including special packages, tours, corporate, conventions and VIPs.
- Ensures special requests and arrangements are communicated and understood by front office staff.
- Other responsibilities as required.
**Desired Qualifications**:
- Three (3) to five (5) years previous experience working in a high volume, up-scale hotel, in a Front Office Management based position.
- Completion of post-secondary Hospitality/business management education and/or formal industry training and certifications is a definite asset.
- Must possess a passion for service, demonstrating outstanding guest service skills and proven service leadership skills with the ability to inspire colleagues to deliver outstanding service.
- Individuals must have excellent communication, organizational skills, must be able to multi-task and problem-solve, and be able to work under pressure.
- Excellent knowledge of computerized Front Office systems and the ability to work in a fast-paced environment.
**Terms of Employment**:
- This is a full-time position, requiring flexible availability Monday through Sunday.
- This is a salaried position that will depend on experience and qualifications.
- Must be able to pass a basic security clearance.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
- Weekend availability
-
Front Office Manager
2 weeks ago
Edmonton, Canada Mundi Hotel Enterprises Inc Full timeCoast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training, and...
-
Front Office Manager
3 weeks ago
Edmonton, Canada West Edmonton Mall Full timeThe Front Office Manager oversees the day to day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management. **Primary...
-
Front Office Manager
3 weeks ago
Edmonton, Canada West Edmonton Mall Full timeThe Front Office Manager oversees the day-to-day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management. **Primary...
-
Front Office Manager
3 weeks ago
Edmonton, Canada West Edmonton Mall Full timeThe Front Office Manager oversees the day to day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management. **Primary...
-
Front Office Manager
4 weeks ago
Edmonton, Canada Fantasyland Hotel Full timeThe Front Office Manager oversees the day-to-day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management. Primary...
-
Front Office Manager
4 weeks ago
Edmonton, Alberta, Canada West Edmonton Mall Full timeThe Front Office Manager oversees the day-to-day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management.Primary...
-
Front Office Manager
3 weeks ago
Edmonton, Canada Fairfield Inn & Suites by Marriott Edmonton North Full timeFairfield Inn & Suites is looking for positive and energetic individuals to join the Front Desk team in the role of Front Office Manager. Exceptional administrative and customer service skills required for this role. This position will require the FOM to work 2-3 front desk shifts. Reporting to the General Manager, the Front Office Manager ensures an...
-
Front Office Manager
3 weeks ago
Edmonton, Canada Matrix Hotel Full timeLocated in the heart of downtown Edmonton, Matrix Hotel is looking for an exciting & enthusiastic addition to help lead our guest services team! The Front Office Manager will be responsible for overseeing and managing the front office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures...
-
Front Office Manager
4 weeks ago
Edmonton, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Office Manager contributes to the overall success of the hotel by leading and maintaining guest service standards for the Front Office, ensuring...
-
Assistant Front Office Manager
3 weeks ago
Edmonton, Canada West Edmonton Mall Full timeThe Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials. **Primary Responsibilities**: - Ensuring all Front Desk employees are...
-
Assistant Front Office Manager
2 weeks ago
Edmonton, Canada West Edmonton Mall Full timeThe Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials. **Primary Responsibilities**: - Ensuring all Front Desk employees are...
-
Front Office Supervisor
2 weeks ago
Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full timeCoast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the Front Office Supervisor, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training,...
-
Hotel Front Office Manager
2 weeks ago
Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full timeCoast West Edmonton Hotel & Conference Centre is seeking a talented Front Office Manager with an entrepreneurial, energetic personality. You will lead your team and be responsible for guest services, controlling costs, and increasing departmental revenues. The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night...
-
Front Office Supervisor
2 weeks ago
Edmonton, Canada Ramada by Wyndham Edmonton South Full time**Front Office Supervisor (Evening Duty Manager Shift)** **Ramada by Wyndham Edmonton South** At **Ramada by Wyndham Edmonton South**, we are dedicated to providing exceptional experiences for our guests through outstanding service. We are currently seeking a full-time **Front Office Supervisor **to join our team during the evening shift (4 PM - 1 AM)....
-
Front Office Supervisor
3 weeks ago
Edmonton, Canada Holiday Inn Express & Suites Edmonton South Full time**Job Summary** Holiday Inn Express & Suites Edmonton South is currently hiring a Front Office Supervisor for full-time to supervise the daily front office duties and front desk team. You will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Greet guests, perform all check-in and check-out...
-
Front Office Manager
3 weeks ago
Edmonton, Canada 53 North Collection - Matrix Hotel Full timeLocated in the heart of downtown Edmonton, Matrix Hotel is looking for an exciting & enthusiastic addition to help lead our guest services team! The Front Office Manager will be responsible for overseeing and managing the front office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures...
-
Front Office Department Head
6 days ago
Edmonton, Alberta, Canada West Edmonton Mall Full timeAbout Us:West Edmonton Mall is seeking an experienced and results-driven Front Office Manager to join our team. As a key member of our Front Office Department, you will be responsible for overseeing the day-to-day operations of our Front Desk, Switchboard, Concierge, Night Audit and Guest Services teams.Key Responsibilities:Lead and manage the Front Office...
-
Front Office Coordinator
5 days ago
Edmonton, Alberta, Canada CARSTAR Canada Partnership, LP. Full timeAbout the RoleWe are seeking an experienced Front Office Coordinator to join our team. As the first point of contact for customers, this role is responsible for creating a positive impression and ensuring seamless interactions.Key Qualifications:Excellent customer service skillsAbility to work in a fast-paced environmentStrong organizational and time...
-
Front Desk Manager
3 weeks ago
Edmonton, Canada Holiday Inn Express Edmonton South Full timeJob Description: We are looking for a Front office manager. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. Ultimately, you should be able to ensure our front desk provides professional and friendly service...
-
Front Office Receptionist
2 weeks ago
Edmonton, Canada Symmetry Laser and Esthetics Full timeWe are currently looking for someone who is passionate about the client experience and an individual that is outgoing and organized. Reporting to the Office Supervisor, the successful applicant will be assisting with day to day operations and interactions with clients. The main objective is to ensure a quality experience for our patrons as they come in to...
