Gsi Online Specialist

3 weeks ago

Mississauga, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

As the GSI Online Specialist, you will be the key contact for Plan Administrators, Advisors, Sales Representatives, and internal partners providing superior implementation support and service during the submission process of new client business and adding a new product for existing clients. You will proactively gather all submission document information ensuring all necessary clarification and approvals as well as resolving any outstanding questions prior to the final submission.

**What will you do?**
- Investigate and respond to online error inquiries regarding employees who are unable to access the GSI Online Application Tool
- Review and Investigate HR Validation Online Error report to determine cause of errors originating from Group Portal
- Manage conversion of paper cases to online process
- Facilitate Plan Administrator training on conversion process for non-integrated groups
- Demonstrate engagement through participation in 1x1 coaching, team meetings, huddles, training, contribution to employee engagement survey action plans and process improvement activities

**Here’s what we need from you**

Must have
- 1 to 2 years experience in Insurance, preferably GSI or Group Insurance
- Post-secondary and/or applicable work
- Excellent organizational and multitasking skills
- Proven verbal and written communication skills
- Presentation skills and techniques
- Ability to work under tight timelines

Nice to have
- Bilingual (French) is an asset
- RBCI system knowledge (Ingenium, UnderwritingPro, CCT, BIC)
- Sound knowledge of Microsoft Office

**What’s in it for you?**
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your business and career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.

**Job Skills**

Customer Follow-Ups, Insurance, Microsoft Office, Multitasking, Organizing, Prioritization, Process Training, Written Communication

**Additional Job Details**

**Address**:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

**City**:
MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
INSURANCE

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-03-13

**Application Deadline**:
2024-03-27

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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