IT Business Analysis Manager

1 month ago

Waterdown, Canada Stryker Full time

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
**Who We Want**:
**Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

**Self-directed initiators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
**Strategic thinkers**. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

**What You Will Do**:
The IT Business Analysis Manager is responsible for building strong collaborative relationships with the Canada teams. They will work closely with the Canada IT Business Partner to ensure consistency in the customer relationship in the [regional] scope. They will be responsible for providing knowledge and expertise to department heads and process owners in identifying opportunities for technology and supporting prioritization. The Business Analysis Manager works to understand complex business needs and processes and to act as a liaison between the business and technical teams. They establish and improve business analysis processes and mentor business analysts. They are responsible for understanding business processes, eliciting and documenting requirements, and coordinating communication among various business groups and IT technical teams for critical and complex projects. Individuals in this position have an understanding of business processes, experience working with multiple technologies, and have demonstrated the ability to work with business users at all levels in the business.

**Essential duties & responsibilities**:

- Build and maintain strong relationships with the division teams and act as a liaison between the IT Business partner, IT teams and the division teams.
- Improve the business analysis function through best practices, process management, mentoring, and education.
- Manage relationships with high level business stakeholders.
- Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements.
- Define tangible use cases that align desired technology output to commercial objectives
- Ensure clear communication between business stakeholders and IT technical teams.

**What You Will Need**:

- Bachelor’s degree required
- Qualification in Business Analysis or equivalent preferred
- Bachelor’s in Business Administration or Computer Information Systems preferred
- Minimum 8-10 years of professional experience is required
- Knowledge of medical device and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements is preferred
- Experience working with high level business stakeholders is required.
- Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
- Experience with process mapping is required.
- Experience documenting complex processes and presenting them in a clear and understandable format is required.
- Experience understanding, evaluating, and recommending changes to business processes are required.
- Experience working in an agency-regulated environment is preferred.
- Knowledge of Agile Development methodologies is preferred.

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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