Client Solutions Manager, Small Business
2 months ago
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
As Client Solutions Manager you will be working directly with our small business clients in delivering the world-class customer service Gallagher is so well known for. This means guiding clients through their policy renewals, handling policy changes, resolving billing issues and interfacing with insurers.
**How You Will Affect the Business**
- Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships.
- Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
- Handle day-to-day client inquiries and policy servicing.
- Identify upselling and cross-selling opportunities, working towards growing existing book of business through upselling and cross-selling.
- Acting to keep current with insurance markets and changing coverages within the industry, including participate in insurer networking events.
**What Makes You Successful**
- You are highly solutions oriented, always exceeding expectations through your resourceful and innovative approach with clients.
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time
- Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
- Highly tech-savvy, with the ability to learn new systems, tools and processes with ease.
**Education and Experience**
- Secondary School Diploma required, College or University Degree preferred.
- 1-3+ years of Commercial Insurance Brokering experience required.
- Active and in good standing broker’s License required.
- CAIB, CIP, CRM or other relevant certifications/designations strongly preferred.
- Knowledge of EPIC considered an asset.
**What We Can Offer You**
Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.
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