Manager, Cash Management Small Business

6 months ago

Halifax, Canada Scotiabank Full time

Requisition ID: 195159

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads/oversees and contributes to the overall success of Cash Management Contact Centre (CMCC) Small Business in Canada ensuring business strategies, plans, and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures.

**Is This Role Right for You? In this role, you will**:

- Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Lead and coach a team of Cash Management Specialists by providing direction, guidance, and support to team members who support referrals from partners, in addition to overseeing a proactive call strategy. Resolve any issues and concerns raised by clients and/or partners.
- Develop new and expanded relationships with national partners across the branch network and private banking offices to expand our current business and identify new growth opportunities.
- Planning and leading team meetings/huddles/business development planning sessions to ensure accountability and a world-class customer experience.
- Contribute insight and knowledge to business lines and product groups to improve the overall user and customer experience. This would often involve piloting new concepts in a test-and-learn environment.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.

**Is This Role Right for You? In this role, you will**:

- University degree in Business, Finance, or Economics, or equivalent work experience.
- You must possess strong interpersonal skills, communication, judgment, negotiation, coordination, and analytical skills.
- High degree of flexibility required to adapt to a wide variety of tasks and functions and the ability to work in a fast-paced, dynamic environment.
- Bilingual French and Mandarin is an asset.

Location(s): Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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