Client Solutions Manager
2 weeks ago
About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by
_The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
Overview:
As Client Solutions Manager, you will work directly with our commercial clients to deliver the world-class customer service Gallagher is well-known for. This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy updates, collaborating with insurers and marketing policies as the need arises.
**Responsibilities**:
How You Will Impact the Business
- Supporting a designated portfolio of Commercial clients, leading business retention and continually building upon customer relationships.
- Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, and adhering to the binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
- Identify upselling and cross-selling opportunities, driving the creation of quality leads, and working with Account Executives in binding the client.
- Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy updates.
- Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
What Makes You Successful
- Being solution-oriented has always allowed you to offer clients the most resourceful and innovative solutions.
- Strong communication and interpersonal skills enable you to quickly develop deep relationships with clients and build rapport with colleagues.
- People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you.
- You’re always able to prioritize effectively, which allows you to exceed client expectations every time Experience in leading change and building strategic relations is an important asset.
- Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.
- Highly tech-savvy, with an ability to learn new systems, tools and processes.
- Strong analysis and decision-making ability.
- Highly organized and strong time management skills.
Qualifications:
Required: High School Diploma/GED and 1+ years of related experience
Preferred: Appropriate licenses, comprehension of insurance brokerage business and customer service processes/tasks
LI-MW1
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