Intake & Family Support Coordinator

2 weeks ago

Toronto, Canada Lumenus Community Services Full time

**Intake & Family Support Coordinator**

**LOCATION: Etobicoke, ON & North York, ON**

**POSITION TYPE: Full-time Regular (37.5 hours/week)**

**POSTING CLOSING DATE: June 23, 2023**

**Interested in working with an amazing team that really cares? Then you should join Lumenus At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one of the largest mental health agencies in Ontario, we offer a broad range of high-quality mental health, developmental and community services for infants, children, youth, individuals, and families across Toronto. We are a passionate, dynamic and growing agency. We offer a competitive salary, employer paid benefits, ongoing training, and career development opportunities**

The Intake & Family Support Coordinator responds to incoming calls from families of children with a diagnosis of Autism or Autism Spectrum Disorder (ASD), for entry into OAP (Ontario Autism Program) and Lumenus Core Clinical Services.

The Intake & Family Support Coordinator ensures adherence to eligibility criteria and supports caregivers through the intake process. Services are offered to families in in-person and virtual formats.

KEY RESPONSIBILITIES:

- Provides intake services for children and youth with Autism into the Ontario Autism Program (OAP) and Lumenus Core Clinical Services
- Respond to incoming calls from families of children and youth with Autism Spectrum Disorder
- Ensure adherence to eligibility criteria
- Supports caregivers through the intake process
- Conducts intake assessments and creates service plans
- Provides telephone support and referral to other services when needed
- Supports families with clients in the Ontario Autism Program and Lumenus Core Clinical Services
- Ensure the flow of information between Lumenus and other community agencies as required
- Provide supports for parents; including the provision of written materials and assisting in access to community support
- Provide case coordination services and interim support to families as needed
- Assist in the development of parent resources, such as handout, tip sheets, etc.
- Prepare and present parent workshops and training
- Support the families’ transition to other assessment/treatment services as required
- Liaise with caregivers on a regular basis
- Maintains accurate client information in electronic databases
- Participates in the analysis of data and compiling of reports as required

**QUALIFICATIONS/EXPERIENCE/KNOWLEDGE**:

- Bachelor’s degree in psychology, social work, or related field;
- Four years’ experience working with children/youth with developmental disabilities or diagnosed with Autism Spectrum Disorder;
- Knowledge of Autism Spectrum Disorder;
- Knowledge of Evidence Based Parenting/Caregiver mediated programs such as Triple P, Project ImPACT is an asset;
- Knowledge of typical, and atypical child and adolescent development;
- Knowledge of Applied Behaviour Analysis (ABA) principles preferred;
- Strong interpersonal skills and ability to consult to families and community partners;
- Excellent communications skills, both written and oral;
- Time management, planning, and organizational abilities;
- Good clinical judgment and problem-solving skills;
- Ability to work independently as well as with multi-disciplinary teams both within the agency and the community;
- Cultural competency and good observational skills;
- Flexibility in service delivery;
- Understanding of child welfare issues and policies;
- Use of Microsoft Office (MS Word, PowerPoint, Excel, and Outlook);
- Demonstrated interviewing and active listening skills;
- Skill in using Client Information Systems (i.e. CIS/CYSIS).

**ADDITIONAL REQUIREMENTS**:

- Ability to work evenings and Saturdays (2 Saturdays per month on-site) as required by program and client need
- Flexibility to work between program sites
- Satisfactory clearance under the Vulnerable Sector Screening program

**TO APPLY: Interested applicants are invited to visit our website at**
**and submit their cover letter and resume through our Career Centre on or before June 23, 2023.**

We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

Lumenus believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.

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