Intake Coordinator

3 weeks ago

Toronto, Canada Q Medical Full time

Position: Intake Coordinator
Reporting to: Director of Operations
Location: Q Medical Clinic (North York)

**About Q Medical**:
Q Medical is a provider of independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with an unwavering commitment to objectivity and fairness. We have been exponentially expanding our team and have more reach in the community than ever before. Our approach is to build empathy and treat our clients like a member of our own family in their path to recovery.

**Position Summary**:
The position will report to the Director of Operations. They will work closely and collaboratively with the our Medical and Case Coordinators, Quality Assurance Team, CAT department, and our cross functional departments including Human Resources and the Finance Department.

**Responsibilities**
- Opening and closing office and ensuring that the location is appropriately secured at the end of the day
- Arranging transportation services for upcoming appointments
- Submitting final reports and storing fax confirmations of same
- Making claimant confirmation calls in advance of appointments to confirm attendance
- Making assessor confirmation calls to confirm claimant attendance after a scheduled appointment
- Answering phones and redirecting calls as required
- Assisting with preparing file requests from clients
- Monitoring the fax
- Scanning documents and saving information into client folders
- Processing incoming mail
- Intake responsibilities as per the intake handbook including: review and acknowledgement of incoming referrals in accordance with company timelines, enter new referrals into Universal or other MIS and /or tracking sheet, assignment of referral to a medical coordinator and creation of claimant electronic files
- Exceptional customer service and professionalism at all times and through all communicaiton methods
- Coordinating assessor advance schedules
- Daily, weekly and monthly reporting as required
- Other responsibilities as required.

**Qualifications**
**Experience**:

- 1 year of experience in administrative position in a healthcare setting or MVA industry
- 3 years of customer service experience
- Knowledge of the SABS an asset
- Prior experience in the MVA industry an asset

**Education and Certifications**:

- University degree in adminstration and/or related field

**Knowledge and Skills**:

- Excellent customer service skills-professional language, tone and demeanour that is suitable for stakeholders
- Empathetic and respectful of clients and their circumstances
- Demonstrated communication skills both verbal and written
- Critical thinking, problem solving and reasoning skills to analyze and interpret information
- Demonstrated ability to develop and maintain professional relationships with patients, clients, colleagues, external partners and providers
- Demonstrated ability to work independently and as part of a team
- Understanding of SABS
- Ability to communicate clearly and effectively with all stakeholders
- Extensive experience using Microsoft Office, specifically Word
- Meticulous attention to detail
- Multi-tasking, time management, planning and organizing
- Ability to maintain confidentiality

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- This is an in office position with no chance of remote work, are you comfortable working in office (North York)?
- Are you comfortable with the hourly wage posted?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- motor vehicle accident industry: 1 year (preferred)
- admin experience in healthcare setting or MVA: 1 year (preferred)

Work Location: In person

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