Intake Coordinator

3 weeks ago

Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

**Posting 24-07**

**Intake Coordinator,**

**Investigations and Professional Conduct Administration**

**Investigations and Professional Conduct Department**
- Permanent position, _Category 11 - Hiring range - $70,263 - $77,921_

A proven professional, with excellent communication skills and problem solving experience, you will receive and document incoming concerns regarding members, attempt to resolve a variety of concerns using conflict resolution skills and redirect complainants to schools and employers as appropriate. You will advise, assist and inform callers on the process of how to file a complaint and submit it to the Registrar. Duties include identifying and classifying incoming documents, as well as creating and updating intake files. You will also correspond regularly with employers, law enforcement agencies, other regulators, and other education stakeholders regarding operations within the Investigations and Professional Conduct Department.
- Responsibilities_
- Assess nature of originators’ concerns and attempt to resolve or redirect routine concerns to school or employer when appropriate in accordance with established practice and a sound working knowledge of the _Education Act, Ontario College of Teachers Act _and other relevant legislation
- Respond to caller requests for information regarding the complaint disposition process, College jurisdiction, the public register, the College’s _Funding for Therapy and Counselling Program_, etc.
- Receive, triage, and process all employer reports
- Counsel senior personnel from boards, independent schools and First Nations schools on statutory reporting requirements, requiring knowledge OCTA, _Education Act, _and other relevant legislation
- Respond to member contacts seeking professional practice advice re: professional standards, conflicts with colleagues, conflicts with administrators, conflicts with federation, etc.
- Respond to queries from other organizations, i.e., police, CAS
- Flag exceptionally serious or sensitive complaints for IPC Leadership
- Prepare correspondence in response to incoming concerns and requests as well as provide assistance to the Director and senior Intake staff
- Receive, identify and classify all incoming intake letters and documents on a daily basis
- Track pending intake cases by keeping abreast of media concerns forwarded to the Department in advance of a formal complaint
- Adhere to confidentiality provisions, deal with caller requests for information regarding existing complaints
- Provide statistical reports and analysis of trends and emerging issues regarding the work of the Department
- Perform other duties as assigned by the Director and senior Intake staff

**Qualifications**:

- Excellent oral and written communication skills
- Strong attention to detail and accuracy.
- Analytical abilities.
- Ability to write succinct summaries.
- Familiarity with the Ontario education system, its Acts and Regulations and the field of special education is desirable.
- Knowledge of EDI principles and ability to use this understanding in analyzing and addressing concerns from public and reports from employers.
- Bilingualism is considered an asset.
- Membership in the College is considered an asset.

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.

The College’s mandatory COVID-19 vaccination policy that requires all staff, including prospective new employees, to be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. The College reserves the right to reactivate this policy at its discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy.

**To apply, please forward your resume and cover letter no later than February 15, 2024.**
- Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially._

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