Associate, HR Operations

7 months ago

Toronto, Canada Capital One Full time

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Associate, HR Operations - 12 Month Contract

**Our HR Operations Team.**

The Associate HR Operations role will manage the Canada HR Contact Centre mailbox and support our associates with exceptional customer service, self-service resources, and expertise on company benefits and policies. This role is responsible for Tier 1 Canada HR Contact Centre cases, triaging cases for the broader Canada HR team, identifying trends to inform process improvements, and driving those improvements to completion. As an HR Associate, you have the opportunity to manage day-to-day Benefits and HR Operations processes and continuous improvement initiatives.

**Working with us.**

Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

**Responsibilities**:

- Respond to all Tier 1 associate inquiries that come into the Canada HR Contact Centre mailbox
- Triage all associate inquiries to the appropriate specialists on the HR Team (primarily the HR Operations, Absence Management, Payroll and Benefits teams)
- Support the management and optimization of Salesforce for the Canada HR Team
- Recommend and implement process improvements to enhance the associate experience based on insights from data collected in Salesforce and other sources
- Document and organize all department files, including shared drives, Standard Operating Procedures, policies, and reference documents
- Play a crucial role in data reporting and tracking, generating insightful reports to support decision making processes
- Collaborate with cross-functional teams to streamline data collection to ensure accuracy of HR databases
- Provide day-to-day support to the Benefit Project team, mainly the Change Management and Benefit Implementation workstreams
- Build and maintain strong relationships with key partners across the HR team
- Manage confidential files and other privileged information in a professional manner
- Other duties as assigned

**Basic Qualifications**:

- Bachelor's Degree
- Excellent interpersonal and communication skills
- Ability to perform work with accuracy and attention to detail
- Ability to meet deadlines and be a self-starter
- Strong organizational skills and the ability to take initiative and problem solve and innovate

**Preferred Qualifications**:

- Customer Service experience
- Experience using Salesforce and/or Workday
- At least 1 year of experience in Human Resources
- At least 1 year of experience in Project or Process Management

**About Capital One Canada.**

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet

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