HR Operations Manager

4 months ago

Toronto, Canada MCIS Language Solutions Full time

**HR Operations Manager**

**About Us**

MCIS Language Solutions is a not-for-profit that has evolved into a social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 30 years. With over 60 full time staff and engaging a roster of over 6,000 language professionals, MCIS provides a full suite of language solutions: from language interpretation, translation and transcription to localization, training, and training development for government, legal, police services and healthcare organizations in more than 300 languages.

VISION | To connect people globally through languages.

MISSION | To advocate for language rights and equitable access to critical information and services through language solutions and human connections.

VALUES | Making a Difference, Compassion and Collaboration, Integrity and Innovation, Social Justice.

**Social Purpose**

Every year MCIS invests some of its net income into initiatives that support free services for vulnerable populations, training subsidies for aspiring interpreters and translators, and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.

Our Social Purpose Statement is that we exist to uphold the human right to be informed, heard, and understood. Language rights protect the rights of individuals and groups to choose which language(s) they use in private as well as in public interactions, such as legal, health, educational or political access to information and services.

Learn more here: MCIS Social Purpose Journey

**DUTIES AND RESPONSIBILITIES**

The HR Operations Manager will be responsible for overseeing and managing the daily operations of the HR department, ensuring the efficient execution of HR functions such as recruitment, performance management, payroll and benefits administration, training and development, HR reporting etc. This role also includes responsibility for office administration, HR policy development, and compliance with employment legislation. The HR Operations Manager will lead the HR administrative team to support the organization’s objectives and ensure a smooth day-to-day operation.

The HR Business Partner’s key roles and responsibilities are as follows:
**HR Operations Management**
- Oversee and manage the HR operations, ensuring all HR functions are executed efficiently and in alignment with organizational goals.
- Provide guidance and support the HR Administrator and Office Assistant, ensuring their tasks are completely effective.
- Collaborate with the Director of HR and HR Business Partners to develop and implement HR strategies, policies and procedures that enhance operational efficiency.
- Ensure compliance with employment legislation and organizational policies across all HR activities.

**Recruitment and Selection**
- Utilize innovative sourcing methods to attract top talent, including social media, networking and partnerships with educational institutions.
- Develop and maintain strong relationships with recruitment agencies and other external partners.
- Monitor recruitment metrics and provide regular updates to the Director of HR.

**Onboarding and Offboarding**
- Manage the onboarding process, ensuring new hires are well-integrated into the organization and equipped with the necessary tools and information.
- Oversee the offboarding process, coordinating with IT and Finance to ensure a smooth transition for departing employees.

**Compliance**
- Develop, update and maintain HR policies and procedures to ensure they are current, compliant with legislation and aligned with organizational objectives.
- Regularly review and revise policies to reflect changes in employment laws and best practices.
- Lead the Joint Health & Safety Committee (JHSC) as part of MCIS compliance with health and safety regulations.
- Manage the organization’s commercial insurance policies, including coordinating updates and ensuring timely renewals.
- Work with insurance brokers to review coverage options and negotiate terms that meet the organization's needs.
- Ensure compliance with insurance requirements and maintain accurate records of all insurance-related documentation.

**Performance Management**
- Work with the Director of HR and HR Business Partners to design and implement performance management systems.
- Provide support to managers and employees during the performance review process, including training on the use of performance management tools.
- Analyze performance data and recommend improvements to enhance employee productivity and engagement.

**Payroll Support and Benefit Administration**
- Provide payroll-related information to the Finance Department in a timely and accurate manner.
- Oversee benefits administration, ensuring accuracy and compliance with legal requirements.
- Liaise with external benefits providers to manager employee benefits programs and resolve any issues.
- Participate in the selection of benefit providers an

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