Operations Analyst, School of Hospitality and

6 months ago

Calgary, Canada SAIT Polytechnic Full time

SAIT's School of Hospitality and Tourism is consistently recognized as one of the best hospitality schools in the world. We are proud to be the only institution in Canada to hold a Top 50 hospitality school ranking with both CEOWORLD Magazine and QS University Rankings.

Our prestigious reputation has been built on our progressive curriculum, strong relationships with industry and our unparalleled approach to applied education.

The Opportunity

The School of Hospitality and Tourism (H&T) is hiring an Operations Analyst. This position reports to the Associate Dean and will play a key role in achieving the vision and mission of the school.

The Operations Analyst is responsible for coordinating the School of Hospitality and Tourism's Academic operations, including: planning and scheduling programs; supporting the School Leadership team with reporting, forecasting, and conducting analysis of School metrics.

Collaboration with the leadership team, faculty, staff and the SAIT community will be critical to support making data driven decisions to support business operations.

Our school is proud to be ranked as both the #1 culinary school and #1 hospitality management school in
Canada, and #14 in the world. This success is founded upon four things:

- Our world-class and incredibly passionate and caring faculty and staff;
- Our strong programs, guided by industry and rooted in the human and practical skills our students need

to succeed;
- Our deep commitment to immersive and real-world learning; and
- Our alumni who continue to make extraordinary impact as professionals, leaders and entrepreneurs.

Our commitment to immersive learning is absolute. Our faculty and students operate The Highwood Kitchen + Bar, Tastemarket Canadian Kitchen; Culinary Campus International Market, 4Nines Diner and Destinations Travel Centre. We also create and execute several events and work hand-in-hand with industry to provide our students with highly relevant experience such as practicums, internships and class project work.
The Role
Planning, Scheduling and Labour Budgeting (25%)
Lead the planning and scheduling process in the School of Hospitality and Tourism working with Academic Chairs, the Associate Dean and Administrative team to ensure effective and efficient scheduling to support student and faculty success.
Compile and analyze scheduling and loading information with the Academic Chairs and Office of the Registrar
Lead role in planning and analyzing school budget and forecast with respect to program hours, student enrollment and service requests.
Document processes for planning and schedule and utilize a continuous improvement mindset to make recommendations for updates and enhancements.
Liaise with other departments at SAIT to support planning and scheduling initiatives.
Develop and maintain a 2-year future schedule to determine school capacity.

Reporting & Analysis (25%)
Track key school and program metrics and prepare summary reports on trends.
Conduct research, analyze and synthesize school information and organize reports to support the Dean and Associate Dean on School initiatives.
Assist in generating reports, maintaining databases, and ensuring data accuracy to support informed decision-making.
Play a key role in integrating technology solutions to enhance school operations and processes.

Cost of Goods Sold (COGS) Analysis and Management (25%)
Lead the planning, development and rolloutof a comprehensive process to coordinate effective COGS management across the school.
Liaise and coordinate with key stakeholders (i.e. Academic Chairs and faculty, Supply Chain team, and the Operations team)
Monitor and assess performance of COGS processes, continually refining as required

Project Coordination and Analysis (25%)
Support the leadership team and school with special projects, as assigned
Qualifications & Experience
Minimum Bachelor's degree in a relevant area (i.e. Business/Hospitality Management)
Minimum 5 years of related work experience with data analysis, project management and financial management experience
Hospitality and Tourism experience considered an asset
Strong analytical skills and advanced MS office experience is required
Creativity and problem-solving skills are needed and a willingness to challenge assumptions and put forward ideas
A combination of education and experience may be considered

**Qualifications**:
Ability to collaborate effectively across different teams and levels of the organization
Ability to communicate, negotiate and influence colleagues to ensure high quality project outcomes
Financial acumen, including knowledge of budgeting, forecasting and planning
Demonstrated ability to manage and prioritize multiple projects with diverse team members
Critical thinking skills and conflict resolution abilities
Technical knowledge of planning and reporting software (i.e. Tableau; others)
Organizational, analytical and problem-solving skills
Excellent verbal and written communication skills
Motiv

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