Client Relations Coordinator

4 weeks ago


Newmarket, Canada AEC Daily Full time

**Client Relations Coordinator**

**Responsibilities**
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Fulfill a variety of complex and time-sensitive administrative duties within tight time frames
- Provide support for customers to support post-sales processes
- Take ownership of customer issues and follow problems through to resolution
- Address all product-related queries on time
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to identify potential new sources of revenue through additional services/products
- For the learners, the Client Relations Specialist will be responsible for responding to inquiries and resolving issues.
- Provide customers’ feedback to help identify potential new features or products
- Keep accurate records and document customer interactions, service actions and discussions
- Assist VP of Customer Experience on other tasks required
- Provide in-person office backup for reception/office administrator

**Qualifications**
- Excellent written and verbal communication skills
- Excellent organization and time management skills with an ability to effectively manage complex tasks simultaneously
- Ability to deal effectively with multiple priorities and address inquiries and requests for information with tact and diplomacy
- Ability to demonstrate initiative and a high degree of accuracy
- Strong ability to identify problems/issues and troubleshoot resolutions
- Professional and customer service orientation with an ability to work with individuals across all levels of the organization
- Self-direction, attention to detail, dependability, and resourcefulness
- Intermediate-level computer skills, including Microsoft Word, Excel, and PowerPoint
- University or college degree, or equivalent experience

**Job Type**: Full time

**Location**: While all employees may currently work from home, in Ontario you are required to work from the office as needed and attend staff meetings in person on a regular basis.

**COVID-19 Considerations**: In keeping with our duty to provide and maintain a workplace that is free of known hazards, and based on strong evidence of vaccine effectiveness in preventing serious illness and death, we are requesting that new employees provide proof of being fully vaccinated against COVID-19, i.e., having received two (2) doses of an approved COVID-19 vaccine before the Start Date and providing a copy of your Ministry of Health vaccination record as proof of such vaccination. Accommodations may be made on a case-by-case basis.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Vision care

Schedule:

- Monday to Friday

COVID-19 considerations:
All employees currently work from home. All government guidelines are followed.

Work Location: Hybrid remote in Newmarket, ON

Application deadline: 2023-02-28



  • Newmarket, Canada AEC Daily Full time

    **Client Relations Coordinator** **Responsibilities** - Improve customer service experience, create engaged customers, and facilitate organic growth - Fulfill a variety of complex and time-sensitive administrative duties within tight time frames - Provide support for customers to support post-sales processes - Take ownership of customer issues and follow...


  • Newmarket, Canada WS Audiology Americas Full time

    **About HearCANADA** At HearCANADA (a division of WSAudiology), we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for...


  • Newmarket, Canada Home Instead Full time

    The Client Care Coordinator is responsible for providing the highest level of quality service to all clients and family members that relate to client care, including Care Consultations with potential clients and family members, client/CAREGiver introductions, and Quality Assurance visits with existing clients. They use sales skills to determine each...


  • Newmarket, Canada Home Instead Full time

    Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they...


  • Newmarket, Canada Pickering College Full time

    **OVERVIEW**: Pickering College is seeking a dynamic writer and researcher with fundraising experience to join our Development team as the Donor Relations Coordinator. Reporting to the Manager of Annual Giving and Constituent Relations, the Coordinator will work closely with our fundraising staff to research prospective donors, and through reporting and...


  • Newmarket, Canada KW Realty Centres Full time

    The Client Care Coordinator must tend to its associates' needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Centre. The Client Care Coordinator will be responsible for the appearance of the Market Centre common areas. They will ensure the office is...


  • Newmarket, Ontario, Canada RNS Health Care Services Inc. Full time

    About the Role:Reporting to the Operations Manager, the Client Care Coordinator (CCC) is responsible for the preparation and delivery of client and Health Care Professional schedules, using a computerized scheduling system.Client Service Coordinator will be responsible for scheduling of clients with a focus on building and maintaining positive internal...


  • Newmarket, Canada Amplifon Full time

    **Overview** An estimated 3 million Canadians are hearing-impaired and that number will continue to rise as the population ages. At Amplifon, we are dedicated to serving our clients and helping to make a positive difference in people’s lives through the gift of sound. As a Client Care Coordinator, you are the first point of contact for our customers. You...


  • Newmarket, Canada Amplifon Full time

    **Overview** An estimated 3 million Canadians are hearing-impaired and that number will continue to rise as the population ages. At Amplifon, we are dedicated to serving our clients and helping to make a positive difference in people’s lives through the gift of sound. As a Client Care Coordinator, you are the first point of contact for our customers. You...


  • Newmarket, Canada Ledgers Canada Full time

    Responsibilities: - setup and onboarding of new clients using our cloud based technology - Manage and oversee client accounts, ensuring their needs are met and issues are resolved in a timely manner - Collaborate with internal teams to coordinate and execute client projects, ensuring successful implementation and delivery - Utilize CRM software to track...


  • Newmarket, Canada HearCanada Full time

    _**HearCANADA is on a mission to provide Wonderful Sound for All - and we’re sharing our passion for making an impact in YOUR community!**_ We are on the hunt for a multi-faceted Client Care Coordinator (Medical Office Administrator) for our **Newmarket ,ON** clinic. This **full-time, permanent** opportunity would be a great career move for someone with...


  • Newmarket, Canada RNS Health Care Services Inc. Full time

    **RNS Health Care** is currently seeking a dedicated and detail-oriented Client Care (Scheduling) Coordinator to join our team. As a Coordinator, you will play a crucial role in ensuring the efficient and effective coordination of our daily operations. If you have excellent organizational skills, can thrive in a fast-paced environment, and enjoy working with...


  • Newmarket, Canada Amplifon Group Full time

    **Position Summary**:As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience, by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door, by...


  • Newmarket, Canada VCA Animal Hospitals Full time

    **Client Care Coordinator**: **Location: Newmarket, ON**: 404 Veterinary Emergency and Referral Hospital in Newmarket, Ontario is currently welcoming a Client Care Coordinator to join our team on a casual basis which includes evenings and weekends. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very...


  • Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Prepares benefit assessments for eligible households and notifies the supervisor if concerns/misrepresentation is suspected. - Supports the internal review process by tracking requests and assessing requests for completeness; requests supplementary information from the client and/or...


  • Newmarket, Canada Northern Elm Assessment and Treatment Full time

    **About us** Northern Elm Assessment and Treatment is a small and growing mental health clinic. We are a supportive environment with the mission of providing safe, inclusive and strength-based services to folks across Ontario. Our work environment includes: - Relaxed and welcoming atmosphere - Growth opportunities - Safe, supportive and inclusive work...


  • Newmarket, Canada Social Enterprise for Canada Full time

    Role: Client Services Administrator Reports to: Director, Family Justice Services Location: Head Office (Newmarket, 1220 Stellar Drive) Position type: Full-Time, 35 hours per week (M - F), Hybrid (required on site Monday & Friday) Compensation: $26.00 per hour plus vacation, benefits, etc. **Organization Overview** Social Enterprise for Canada (SEC) is...


  • Newmarket, Canada BMO Financial Group Full time

    16775 Yonge Street Newmarket Ontario,L3Y 8J4 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...


  • Newmarket, Canada BMO Financial Group Full time

    16775 Yonge Street Newmarket Ontario,L3Y 8J4 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. As this role contributes to the overall success of the Investment Advisors portfolio, you may be...


  • Newmarket, Canada Better Living Health and Community Services Full time

    This position reports to _Vice President Hospice Palliative Care_ The Grief and Bereavement Coordinator will be responsible for providing high quality care and support to Hospice’s palliative clients, families and caregivers who are seeking assistance in coping with anticipatory grief or grief associated with bereavement. As a member of the psychosocial...