Manager, Creditor Underwriting

1 month ago

Burlington, Canada The Co-operators Full time

**Position Overview**:
**Company**:CUMIS Services Incorporated

**Number of Positions**: 1

**Language**: Bilingualism in English and French is an asset.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Creditor team aspires to develop and deliver market leading products and solutions to exceed client expectations. We think strategically and collaboratively to create mutually beneficial results and achieve business objectives. We operate with high integrity, motivated by our desire to do the right thing for our clients and their members.

The Manager of Creditor Underwriting will lead and direct creditor new business, underwriting and policy change department. Define develop and implement creditor underwriting road map/strategy. Adapt underwriting to meet the changing environment. E.g.: Regulatory, digital and non-invasive underwriting. Accountable for the development, implementation and monitoring of all functions involved in the end-to-end lifecycle of creditor new business, underwriting and policy change processes.

**How you will create impact**:

- Leading and engaging the Creditor Underwriting team to deliver on business objectives through effective coaching and mentoring, identifying, and developing emerging talent, and fostering innovation and collaboration.
- Providing oversight, leadership and guidance in the maintenance and evolution of underwriting processes to mitigate fraud and possible risks while ensuring the integrity of end-to-end activities in the creditor insurance products lifecycle.
- Translating the strategy into achievable goals and implementing according to plan, including best practices for medical underwriting, and reflecting innovative underwriting changes.
- Ensuring appropriate underwriting guidelines, policies, procedures and requirements are in place including industry and regulator changes and making recommendations or modification as necessary.
- Monitoring, analyzing and responding to trends that impact underwriting and making the required adjustments. (ex: digital, epigenetics and predictive analytics)
- Researching, understanding, interpreting and ensuring the implementation/adherence of all regulatory guidelines and legislations in the business unit. (ex Genetics bill, Privacy legislation, Fair treatment of consumer guidelines, Canadian Life and Health Insurance Associate guidelines (CLHIA))

**How you will succeed**:

- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.

**To join our team**:

- You have 8 years of experience in the life or creditor insurance industry comprising of 5 years of underwriting and 3 years of management experience.
- You have a university education in a related field.
- You have completed or are working towards Fellow, Academy of Life Underwriting (FALU), Fellow, Life Management Institute (FLMI) or Associate, Customer Service (ACS)
- You have completed a medical terminology course.
- You have a good understanding of risk assessment, reinsurance, budgeting and data analysis.

**What you need to know**:

- As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

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**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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