Creditor Documentation Specialist

2 weeks ago

Burlington, Canada The Co-operators Full time

**Position Overview**:
**Company**:CUMIS Services Incorporated

**Number of Positions**: 1

**Language**: Bilingualism in English and French is an asset.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Creditor team aspires to develop and deliver market leading products and solutions to exceed client expectations. We think strategically and collaboratively to create mutually beneficial results and achieve business objectives. We operate with high-integrity, motivated by our desire to do the right thing for our clients and their members. As the Creditor Documentation Specialist, you will design and maintain clear and comprehensive documents to support a growing creditor product shelf and contribute to an excellent client and member experience. You will collaborate with product teams across all functions, ensuring documentation complies with audit requirements and implement industry and organizational best practices. You influence the direction of documentation practices, support departmental strategies and capture complex concepts to meet evolving client needs and support business growth.

**How you will create impact**:

- Designing innovative, user friendly and compliant documentation to support the client’s portfolio and their insured members/borrowers, including a product guide and certificate of insurance for each product type.
- Producing and communicating all product documentation and tools, completing quarterly risk reviews and documenting key initiatives in compliance with Co-operators Life Insurance Company pricing policy.
- Creating documentation to comply with internal and external regulatory policies and ensuring the interpretation of the product design is integrated in the suite of products, capturing audit deliverables and business decisions, and assisting with quarterly documentation.
- Conducting regular industry and market research to incorporate documentation best practices and creating, reviewing and approving client requests for documents as required.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have 3-5 years of experience in the insurance industry.
- You have a post-secondary degree in Business or a related discipline.
- You have working knowledge of product design, compliance and regulatory requirements and contracts.
- Advanced skills in MS Office Suite (Word, PP) and willingness to learn new technologies such as Adobe, InDesign.

**What to expect**:
**What's in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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