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Clubhouse Manager

4 months ago

Toronto, Canada The Royal Canadian Yacht Club Full time

**SUMMARY**:
The Royal Canadian Yacht Club (RCYC) is a premier Private Club whose foundation as a yacht club has expanded over time to include multiple sport and food & beverage facilities, based in the heart of Toronto. For over 150 years, RCYC has been recognized as a national and international leader in sailing, as well as a welcoming community for those who are passionate about sailing, sports, and social connections. RCYC offers broad sailing programs, extensive marine services, year-round sports programming, family activities and dining opportunities at its two clubhouses.

The Clubhouse Manager works directly with the General Manager and members of the senior management team. The Clubhouse Manager maintains contact with all Members in order to handle any issues that may develop, as well as staff and relevant external parties including clients and vendors.

The Clubhouse Manager manages the overall planning, execution, and delivery of concurrent projects at the city clubhouse. The incumbent will prepare technical and financial documentation and reports for internal and external stakeholders. They will be responsible for coordination of personnel and resources required to successfully complete projects including sourcing and managing third-party vendors.

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**Key Responsibilities**:

- The Clubhouse Manager is responsible for all aspects of city clubhouse operations. The Clubhouse Manager will be responsible for City Clubhouse Facilities, Sports, Archives and Member Services/Quartermaster. They will also be responsible for Housekeeping, Culinary and Food and Beverage for both Island and City Clubhouses. Specific responsibilities of the position will include but not limited to:
**DUTIES**:
**Member Satisfaction**
- Maintain contact with all Members/Guests in order to help maximize Member satisfaction, service expectations and overall Club goals.
- Receive and resolve complaints from Club Members and Guests in a positive and productive manner.
- Works with Department Managers regarding Member Satisfaction and creating/assisting with maintaining service standards.
- Assist with coordination of VIP and certain Club events.
- Attending Management, applicable Committee, and Staff meetings as required.

**City Club Operations**
- Review all incident reports and take corrective action in response.
- Implement general policies established by the various Club Committees.
- Ensure that the Club’s liquor license is up to date and deal with any AGCO matters.
- Assist with managing Health and Safety policies, procedures, and initiatives of the Club.

***
**Financials**
- Develop operational and capital budgets for all reporting departments.
- Monitor the monthly financial statements and budgeted sales forecasts; direct corrective action procedures as necessary to help ensure that budget targets are met.
- Proactively manage section budgets including the labour and expense budgets.

**Associate Engagement**
- Liaise with Managers regarding employee-related concerns and complaints; follow through with making the necessary corrective actions.
- Consult with the Human Resources department to forecast long-term staffing needs, assist with employee satisfaction and retention.
- Ensure that effective training and development programs are implemented for applicable Staff members.

**Project Management**
- Assist in planning facility improvements, remodeling, construction, and repair work, and interact with applicable Club Committees for this purpose.
- Contribute to visionary capital; assist with long-term planning for the Club.
- Undertake special projects as requested by the General Manager
- Manage all aspects of the City Clubhouse in the absence of the General Manager.

**QUALIFICATIONS**
- A minimum of 5 years of progressive senior-level management experience. Private club’s experience is an asset.
- Certificate/Diploma/Degree or equivalent education in Hospitality or Hotel Management.
- Extensive experience in Food & Beverage operations and knowledge of Sports activities.
- Possess strong leadership skills, seasoned coach, and mentor.
- Experience overseeing large Projects
- responsibility for planning, procurement, execution and completion of projects.
- Proven ability to provide ongoing training and support in a positive and encouraging manner.
- Team player with the ability to work collaboratively with RCYC’s management team and volunteer committees.
- Demonstrated ability to manage multiple tasks and balance competing priorities.
- Comfortable in a fast paced and dynamic environment.
- A desire to provide timely, professional, and personalized member services.
- Above reproach in character, integrity, and professionalism.
- Ability to set priorities, plan, organize, and achieve targets.
- Knowledge in business acumen; strong understanding of revenue and expense management.
- Excellent communication skills, both oral and written.
- Proficiency and familiarity with computerized systems (Microsoft programs)