Meeting Services Manager

3 months ago

Toronto, Canada Holiday Inn Toronto International Airport Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**_ Holiday Inn Toronto International Airport_** **is looking for someone with exceptional detail oriented skills and catering sales experience in a hotel to join our team as a Meeting Services Manager

**About the Hotel**

Holiday Inn Toronto International Airport is a large 451-room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20 000 square feet of banquet space.

**Benefits**
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Deferred Profit-Sharing Plan
- Onsite Gym/Pool
- Career Development
- Hotel Discounts at IHG and Easton’s Group of Hotels properties

**What are the requirements this role?**
- At least 3 years of catering sales experience
- Previous Delphi and Salesforce training preferred
- Strong communication and organization skills
- Available to work any shifts, including nights, weekends, and holidays when required

**Job Overview**

Books and details business and confirm in writing to the client and affected departments all requirements via Catering Sales contract or Event Order. Coordinates and communicates details for sales groups and conventions regarding hotel guestrooms, catering services, food and beverage, and banquet facilities while maximizing total rooms, food, beverage and meeting room rental revenues and profits and ensuring guest satisfaction.

**Duties and Responsibilities**
- Performs general administrative duties relating to the daily and weekly distribution of information for the catering department to the operational teams relating to hotel function schedules.
- Handles Internal meeting requests
- Communicates changes to the operations teams of daily function events.
- Establishes client base of organizations, associations, social and corporate businesses through internal prospecting for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded.
- Develops and maintains relationships with key clients in order to produce additional business.
- Develops and maintains relationships with client after program has been booked by sales department.
- Details all aspects of upcoming group and/or convention (guest rooms, meeting space, food & beverage, off-site events, exhibits, audio visual, etc.). Confirms in writing to the client and all affected departments all requirements via Event Orders and/or Group Resume.
- Negotiates guest room rates, food and beverage prices, meeting room rental, function space, and hotel services within approved
- Manages and implements room rental sliding scales and cancellation clauses as outlined in sales contract.
- Assists sales managers with tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
- Assists the Director of Sales with the implementation and achievement of the marketing plan.
- Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations and other services as requested by the client; assures that all requirements are communicated and completed to the clients specifications.
- Leads pre-con and post-con meetings as needed.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Maintains a professional image at all times through appearance and dress.
- Follows company policies and procedures.
- Fulfills Lobby Ambassador shifts as assigned.

Note: Other duties as assigned by supervisor or management

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