Front Desk Agent/night Auditor

2 months ago

Kincardine, Canada Comfort Inn & Suites Kincardine Full time

We are looking for a diligent night auditor / front desk agent to join our hotel team. This position may work any of the 3 shifts, 7:00am to 3:00pm, 3:00pm to 11:00pm, 11:00pm to 7:00am.

You will be responsible for bookkeeping and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, attending to any requests made by guests during your shift and performing janitorial type duties.

**Night Auditor / Front Desk Agent Responsibilities**:

- Provide upscale guest service experiences for clients throughout their stay.
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services
- Processing invoices, transactions, room charges, refunds, etc.
- Preparing and distributing nightly reports for management team.
- Verifying that all accounts are balanced and supported by documentation.
- Checking guests in and out of the hotel.
- Answering the phone and making reservations.

**Night Auditor / Front Desk Agent Requirements**
- Proficiency in English spoken and written; knowledge of other languages is a plus
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- Summarizing each night's operations and listing any follow-up tasks for management.
- Following End of Day procedures.
- Food safety or pool operator certificate would be an asset
- High school diploma.
- Past experience in customer service or hospitality.
- Experience with accounting procedures and administrative tasks.
- Proficiency with computers.
- Analytical mind, with strong attention to detail and an affinity for numbers.
- Good organizational and time-management skills.
- Able to frequently lift 10kg and occasionally lift 22kg
- Able to regularly ascend/descend 4 flights of stairs
- Self-motivated, proactive work ethic.

**Job Types**: Full-time, Part-time, Permanent

Pay: From $16.55 per hour

Expected hours: 32 - 40 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kincardine, ON N2Z 0B5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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