Front Desk Clerk, Hotel
3 months ago
Education:
- Expérience:
**Education**:
- Secondary (high) school graduation certificate
**Work setting**:
- Hospitality industry
- Hotel, motel, resort
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
**Computer and technology knowledge**:
- Multi-line switchboard
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
**Security and safety**:
- Criminal record check
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Team player
**Experience**:
- Experience an asset
- Durée de l'emploi: Permanent
- Langue de travail: Anglais ou Français
- Heures de travail: 40 hours per week
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