Customer Success Specialist
7 days ago
**About Us**
At Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It’s basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we’re connecting with thousands of users all around the world. If you ask what they love about us, they’ll tell you that we really listen to their needs and go above and beyond to help them. Our members are at the heart of everything we do. Their feedback and ideas help to shape our products, and at the end of the day, we’re here because of them
and because of the donuts.
**About You**
**You’ve got**:
- 2+ years experience working as a customer success specialist
- Technical knowledge - you must be able to troubleshoot, investigate, and think outside the box (brownie points if you have a basic understanding of HTML and CSS)
- Exceptional written and verbal communication skills
- A customer-centric mindset
- An abundance of patience and empathy
- Ideas We want someone who’s excited to share their thoughts and suggestions with the team
**Your responsibilities will include**:
- Holding 1-on-1 onboarding sessions as well as product demos for the new members
- Recording all incoming feedback and responding to customer issues in a timely fashion
- Maintaining an enthusiastic and dedicated approach to understanding customers’ needs
- Educating customers on the full value of our products and services
- Serving as the voice of the customer and providing internal feedback on how we can better serve them
- Working closely with the development team to identify bugs and track feature requests
- Travelling to exhibit at trade shows (up to 10% travel may be required)
**Meet the Team**
**Bailey** is our awesome Senior Customer Support Specialist who goes above and beyond to help our both our customers and the team whenever they have a question or run into an issue She’s also the go-to for dissecting the latest episode of whatever reality show is out at the time We asked Bailey to describe herself in a few words and she said “wine, coffee, and true crime.” We then made a mental note not to catch her on a bad day...
**Chris** is an artistic soul, working through creative solutions to our customers’ technical issues by day, and creating beautiful paintings and sculptures by night He’s always going out of his way to be as helpful and friendly as he can (which comes naturally to him), so it’s no wonder our customers love when they get him on the phone to help solve their problems. If you want to live vicariously through him, ask him about his amazing trip to Cuba
**Diana **is our outgoing Customer Success Specialist with an infectious laugh Whether over the phone, in a ticket, on an onboarding call, or giving a virtual demo, she loves to help our customers understand our products on a deeper level and make sure they’re set up for success. She lifts up our spirits simply by being the awesome person she isand by sharing pictures of her adorable corgi
**Larisa **is our Customer Success Manager who does everything she can to make sure we’re focused on our customers as _people_, not as _numbers_. She always goes out of her way to make everyone at the company feel appreciated. Is that by bribing us with chocolate? Maybe. But is that really such a bad thing? In her spare time she’ll be found spending time with her family, going to a Ticats game, or spending time with the fam _at_ a Ticats game
**Mike** is our resident donut chauffeur, Ticats enthusiast, and office vegan (even though he’s not a vegan). As the Senior Technical Support Specialist, he uses his extensive knowledge of our products and our customers to troubleshoot technical problems & investigate issues like no other In his spare time, you can catch him watching everything from MMA to stand-up comedy to Drag Race.
**Pedia** is our Customer Onboarding Specialist who _always_ puts the customer first. After a long day at work, she loves to go home and cozy up with her Nintendo Switch to destress. But that’s not all she does Throughout the pandemic, she passed the time riding her bike and baking lots of cinnamon rolls (still waiting for her to bring a batch in to the office ) We all know about chicken soup for the soul, but in Pedia’s case it’s true - she’d have chicken soup every meal for the rest of her life if she could
**Other Perks/Benefits**
- Free snacks and coffee - are you Team Hazelnut or Team Regular?
- Company social events throughout the year - significant others welcome
- Cool company swag when we reach milestones - check our IG to see some of our past swag
- Comprehensive health benefits plan - now you can stop putting off that dentist appointment
When you come to work at Port 443, you’re joining a team that balances innovation, excellence, and fun. If this sounds like the perfect fit for you, we want to he
-
Customer Success Specialist
7 months ago
Burlington, Canada Port 443 Full time**About Us** At Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It’s basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we’re connecting with thousands of users all around the world. If...
-
Customer Success Specialist
7 days ago
Burlington, Canada Port 443 Full time**About Us** At Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It’s basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we’re connecting with thousands of users all around the world. If...
-
Bilingual Customer Success Specialist
7 months ago
Burlington, Canada Port 443 Inc. Full time**About Us** At Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It’s basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we’re connecting with thousands of users all around the world. If...
-
Customer Success Specialist
2 weeks ago
Burlington, Canada EATON Full time**Eaton’s Electrical Sector is currently seeking a Customer Success Specialist to join our team. This position is based at our Burlington, ON office.** **Position Overview**: Responsible for providing support for Eaton customers, distributors, end users, potential customers and Field Sales with technical support and product, delivery, pricing,...
-
Internship: Customer Success Specialist, Eatoncare
7 months ago
Burlington, Canada Eaton Full time**What you’ll do**: **Customer Success Specialist - Intern** Eaton is looking for an Intern - Customer Success Specialist (8-month) for our EatonCare division in our Burlington, Ontario Headquarters facility.**Position Overview**: The incumbent will assist in several special projects designed to enhance our Contact Center Customer Experience, Components...
-
Bilingual Customer Success Specialist
1 month ago
Burlington, Ontario, Canada PORT 443, INC. Full timeAbout PORT 443, INC.We're a dynamic company with exciting products like My Music Staff, TutorBird & AthletaDesk. Our team thrives on innovation and collaboration, always looking for ways to improve our services and products based on customer feedback.Salary Range$60,000 - $90,000 per year, depending on experience.Job DescriptionWe're seeking an exceptional...
-
Customer Success Specialist
2 months ago
Burlington, Canada Eaton Full time**Eaton’s Electrical sector is currently hiring a Customer Success Specialist to join our team on a 12-month contract. This position is based at our Burlington, ON headquarters and offers a hybrid working schedule.** **The Customer Success Specialist** **is responsible for providing support to Eaton customers, distributors, end users, potential future...
-
Customer Success Specialist
2 weeks ago
Burlington, Canada TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...
-
Bilingual Customer Success Specialist
4 months ago
Burlington, Canada PORT 443, INC. Full timeOur products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. If you ask what they love about us, they’ll tell you that we really listen to their needs and go above and beyond to help them. Their feedback and ideas help to shape our products.About YouYou’re friendly, patient, and willing to...
-
Bilingual Client Success Specialist
1 week ago
Burlington, Canada O.C Tanner Full time**External Description**: As the industry leader in employee recognition, O.C. Tanner develops strategic employee recognition and reward solutions that help people accomplish and appreciate great work. Client Success Specialists (CSS) are responsible for the success of our client’s solutions. Client Success Specialists amaze and delight clients by...
-
Internship: Customer Success Specialist
7 months ago
Burlington, Canada Eaton Full time**What you’ll do**: Eaton is looking for an Intern - Customer Success Specialist (4-month) for our EatonCare division in our Burlington, Ontario Headquarters facility. **Position Overview**: The incumbent will assist in several special projects designed to enhance our Contact Center Customer Experience, Components lead-time project and Standard Work and...
-
Customer Service Specialist
3 months ago
Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $55,000beBee Professionals is seeking a highly skilled and customer-centric Customer Service Specialist to join our team in Burlington, Canada. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of our store.Key...
-
Specialist Ii, Customer Success Manager
2 weeks ago
Burlington, Canada TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...
-
Customer Success Representative
5 days ago
Burlington, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Burlington, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...
-
Customer Success Manager
4 days ago
Burlington, Canada Adlib Software Full timeWho we are Adlib has been transforming the way enterprise organizations overcome unstructured content challenges for over 15 years. Our content intelligence and automation solutions allow thousands of global customers to discover, standardize, classify, extract and leverage clean structured data from complex unstructured documents to simplify compliance,...
-
Strategic Customer Success Executive
2 days ago
Burlington, Canada Adlib Software Full timeWho we are Adlib has been transforming the way enterprise organizations overcome unstructured content challenges for over 15 years. Our content intelligence and automation solutions allow thousands of global customers to discover, standardize, classify, extract and leverage clean structured data from complex unstructured documents to simplify compliance,...
-
Customer Success Manager
2 weeks ago
Burlington, Canada Absolute Home Services Inc Full time**Overview of Absolute Home Services** Absolute Home Services is home services company that provides painting, landscaping and handyman services to home owners. We are a fast growing company devoted to creating customer loyalty by providing excellent customer service and professional quality work. **Job Purpose** **Duties and Responsibilities** The...
-
Customer Success Representative
7 months ago
Burlington, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Burlington, Ontario Canada **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** **disponibles en haut à droite de cette page.** **Description du poste** JOB SUMMARY RESPONSIBILITIES - Supports successful and expedient activation and onboarding of customers (Direct,...
-
Customer Operations Specialist
2 days ago
Burlington, Canada IKEA Full timeWHO YOU ARE - You are energized by driving business growth and contributing to overall success of IKEA through providing an excellent customer experience in all touchpoints. - You have knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs. -...
-
Strategic Customer Success Lead
12 hours ago
Burlington, Ontario, Canada Cogeco Inc. Full timeAt Cogeco Inc, we believe that the internet should be a tool for everyone to connect, learn, and grow. As a remote team, we've learned to thrive in a virtual environment.Company OverviewWe operate as an agile team under the Cogeco Connexion Inc brand, leveraging new technologies to drive seamless customer experiences.Job DescriptionAs our Marketing Lead,...