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Strategic Customer Success Lead
1 week ago
At Cogeco Inc, we believe that the internet should be a tool for everyone to connect, learn, and grow. As a remote team, we've learned to thrive in a virtual environment.
Company OverviewWe operate as an agile team under the Cogeco Connexion Inc brand, leveraging new technologies to drive seamless customer experiences.
Job DescriptionAs our Marketing Lead, Customer Success, you'll play a critical role in building innovative programs to improve our satisfaction score, unify our customer journey, and instill customer advocacy at Cogeco Inc.
- You'll develop and execute strategic marketing plans to reduce churn and drive customer loyalty.
- You'll collaborate with the Brand team to reinforce our value proposition and deliver exceptional customer experiences.
- As an agile marketing leader, you'll contribute to cross-functional squads, developing and executing marketing strategies that respond to market needs and customer feedback.
- Performance tracking is key - you'll integrate a test & learn approach to marketing strategies, analyzing campaign metrics to optimize ROI.
- Staying up-to-date with market developments, digital technologies, and competitor strategies is essential for success in this role.
- A minimum of 10+ years of experience in a leadership marketing role or digital marketing.
- A background in loyalty, CX retention & referral, strategic marketing management.
- Experience growing a digital brand and versatility in profile.
- Data-driven, analytical, and strategic thinking are must-haves for this role.
- Comfortable working in an agile environment, with experience driving growth in online/digital businesses.
- Proficiency in technology, data-driven marketing, and a willingness to innovate are highly valued.
- Enjoy fully remote work, distributed across Canada, with opportunities for adaptation and inclusion.