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Bilingual Customer Success Specialist

5 months ago

Burlington, Canada PORT 443, INC. Full time
Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. If you ask what they love about us, they’ll tell you that we really listen to their needs and go above and beyond to help them. Their feedback and ideas help to shape our products.

About You

You’re friendly, patient, and willing to jump in to help a teammate who needs it. You’re flexible and always ready to hit the ground running, figuratively and literally – we have a treadmill desk at the office p>

You’ve got:

  • Exceptional written and verbal communication skills that engage our customers (in both Spanish and English)
  • 2+ years experience working as a customer success specialist
  • Technical knowledge – you must be able to troubleshoot, investigate, and think outside the box (brownie points if you have a basic understanding of HTML and CSS)
  • A positive customer-centric mindset
  • An abundance of patience and empathy
  • Ideas strong>
    • Translating our products and marketing material into Spanish as we explore entering new markets
    • Communicating with customers by telephone and email (mainly in English to start)
    • Holding 1-on-1 onboarding sessions as well as product demos for new members
    • Recording all incoming feedback and responding to customer issues in a timely fashion
    • Maintaining an enthusiastic and dedicated approach to understanding customers’ needs
    • Educating customers on the full value of our products and services
    • Serving as the voice of the customer and providing internal feedback on how we can better serve them
    • Working closely with the development team to identify bugs and track feature requests
    • Travelling to exhibit at trade shows (up to 10% travel may be required)

    Other Perks/Benefits

    • Free snacks and coffee
    • Company social events throughout the year – significant others welcome