Specialist Ii, Customer Success Manager

3 weeks ago

Burlington, Canada TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

**What You'll Bring**:

- A university degree or equivalent combination of education and experience.
- Two years of sales experience in a credit reporting or related industry plus two years of progressive experience in, retail credit or consumer credit reporting industries is preferred.
- Strong customer relationship management skills and organizational skills are required.
- **Must be fully bilingual - English & French**:

- The incumbent must provide own transportation for local travel.
- Must live in Quebec

**Impact You'll Make**:
This position is responsible for achieving the total annual revenue plan target for the assigned mid market accounts. This position is accountable for scheduling of sales calls, for the implementation of general and special promotional programs and the gathering of all external data necessary for the creation of special sales proposals. These activities are conducted with the objectives of increasing the amount of sales with present customers and maximizing the amount of penetration into the market held by competition.
- Solve client problems and diffuse escalated matters. Provide documentation of issues and root causes for future issue avoidance.
- Maintains appropriate standards of communication and service to all customers in order to anticipate and meet their needs.
- Develops sales proposals to meet customer’s needs for company services consistent with management guidelines.
- Prospecting for new business.
- Updates internal reporting to keep all stakeholders informed of industry and market trends and the status of various accounts.
- Performs other related duties as assigned.
- Accommodation is available, including for applicants with disabilities, in accordance with applicable laws. _

TransUnion's Internal Job Title:
Specialist II, Sales Support

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