Workplace Experience Site Specialist

3 months ago

Vancouver, Canada Electronic Arts Full time

Workplace Experience Site Specialist

**Electronic Arts**:
**Vancouver, Canada - Onsite**:
The Workplace Experience team oversees workplace environments and the related employee experience globally and provides and maintains spaces that are vibrant, fresh, branded, and inspiring. The team also provides relevant services and amenities that differentiate EA as an employer of choice and support EA's ability to attract and retain the talent needed to power our Company.

The Workplace Experience team is focused on creating experiences and spaces that:

- **Directly impact employee effectiveness**:

- Provide a **healthy physical office environment**:

- Create a **physical setting and workplace experience** globally while reflecting local culture
- **Build community and connectedness** among our people
- Directly help foster EA's values

You, and the Workplace Experience team, will focus on our onsite office environments, including directly coordinating building operations, health and safety, workplace design, onsite and contracted services, and employee community and events. You will work closely with the People Experience, Real Estate, IT and Security teams for integrated programs and events. You will report to the Workplace Experience Manager (Site Lead)

**Responsibilities**:

- You will directly oversee on-site services for:

- Business Administration including, but not limited to, Mail Services, Shipping and Receiving, and Service Ticket Administration
- EA Experience - Concierge, Company Store, Arcades, Help Desk
- Janitorial Services
- Waste Management - Office Cleanliness and Sustainability Reporting
- Provide direct support, project assistance and tactical operational assistance to WE Site Lead
- Develop effective working relationships with business units, partners and stakeholders
- You will understand vendor negotiations and rapport to keep costs within budget while ensuring a high level of service and attention to detail in all services/products received
- Responsible for WE communications, in partnership with Site Lead
- Continually develop, implement, and assess processes, procedures and programming related to all Workplace Experience functions
- Ensure content on websites and digital displays are fresh, relevant and captivating
- Provide support to Employee Events & Engagement Lead including, but not limited to, events, initiatives and office tours
- Introduce and implement new programming and services
- Oversee company store swag orders, inventory, audits, financial reporting and merchandising within EA Experience
- Responsible for studio cleanliness; aesthetic exceeds workplace experience standards with suggested improvements and enhancements to Site Lead
- Accountable for studio walkthrough program - oversees vendor workplace inspections and weekly reporting, performs regular walkthrough inspections, escalation point for tickets queries, vendor accountability, compiles data and analytics
- Oversee sustainability programming and data collection including new initiatives
- Oversee collection, and manage input, of utility consumption
- Responsible for the following programs:

- Community Garden
- Electric Vehicle (flo)
- Dogs
- Plants (Botany Bay)
- Chair of the Global Health Office Site Team (GHOST) program
- EA representative/sponsor including leading monthly OHS meetings and ensuring inspections are completed in partnership with our Health & Safety Advisor.
- Responsible for employee new hire and departure processes

**Abilities**
- Dedicated to providing excellent customer service with a positive approach; experienced in communication, facilitation, and building relationships, able to collaborate effectively with diverse clients even in high-pressure situations
- Oversee multiple tasks & projects simultaneously while maintaining a consistently high level of output
- Creative-thinking and problem-solving skills; propose, execute, and continuously fine tune approved processes, resolve issues within company policies and best practices while managing against deadlines; flexible with changing priorities
- Demonstrated proactive self-starter who needs little direction to initiate activities
- Skill in managing confidential information with the appropriate care and respect
- Vendor management skills; able to drive vendor relationships to strategic end
- Knowledge of building management, PPM’s maintenance, health and safety, budget administration, supervision of others & coordinating with countless contractors
- Familiarity in procurement of workplace services and products

**Education and Experience**
- High School diploma
- College coursework or equivalent, in a related area preferred
- Two (2) years minimum of facilities experience in the gaming/tech industry desired
- Hospitality experience preferred

BC COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will adv

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