Information Technology Analyst

7 months ago

Hamilton, Canada McMaster University Full time

**Schedule**
No set schedule/ guarantee of hours (up to 15 hours per week)

**Education Level**
Bachelor’s degree in Computer Science or related field of study.

**Career Level**
Requires 3 years of relevant experience.

**Hourly Rate**
$35.00/hr

**Department, Unit or Project Description**:
Spark connects researchers to the people, skills and tools needed to stand at the forefront of social research innovation. Social research methods are expanding rapidly and the potential for creative, impactful research is vast. It is Spark's mission to engage with researchers and community organizations to harness the full power of social research to build a brighter world.

We are seeking a highly motivated, self-starter to help Spark enhance the impact of our research supports by building intranet resources on Sharepoint. We want to use PowerAutomate features to improve the Centre’s responsiveness and research support for faculty, graduate students, and other clients (including some external to McMaster) and automate routine processes.

Our website:
**Job Summary**:
**Accountabilities**:

- Write complex programs using various computing and scripting languages.
- Prepare contingency plans for recovering services and operations after incidents such as power blackouts, water damage, or structural building failures and contribute to the planning and development of disaster recovery scenarios.
- Undertake projects such as performance monitoring and capacity planning to monitor the overall reliability and effectiveness of the computing systems and information processing architecture including storage area networks.
- Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behaviour.
- Provide expertise and practical assistance in delivering services that comply with established standards.
- Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.
- Carry out investigative work on a variety of requirements, information flow, and processes.
- Elicit additional information from users to accurately diagnose problems.
- Implement non-standard solutions and work-arounds.
- Evaluate hardware, software, and transmission service alternatives as business requirements change.
- Analyze, examine, and validate processes.
- Interpret technical and procedure manuals for non-technical users.
- Debug computer program code.
- Design and build department and program websites.
- Test functionality of websites in various browsers for quality assurance.
- Provide advice to users regarding security, equipment configuration, and selection of programming language and provide advice to customers on alternative and recommended approaches to computing systems solutions.
- Design basic record and report formats.
- Plan and coordinate system and software installations.
- Prepare programming documentation in accordance with prescribed standards.
- Work autonomously in accordance with general instructions as to methods and procedures.
- Install and repair various hardware, software, and computer peripherals.
- Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural.
- Act as a technical resource and troubleshoot routine and moderately complex information technology problems within an area of expertise.
- Escalate problems to the appropriate resource and follow-up to ensure the problem has been resolved.
- Provide users with routine information such as system updates, errors, and features.
- Elicit additional information from clients and colleagues to diagnose issues.
- Interact with others to facilitate and promote the effective use of information technology.
- Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations.
- Provide information and assistance to others regarding the use of hardware and software.
- Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, and monitoring scheduled backups.
- Update and maintain a complete inventory of computer hardware, software, and peripherals.
- Plan, schedule, and monitor own work within short time horizons.
- Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
- Maintain records and prepare documentation related to activities including resources such as web pages and databases.
- Ensure users receive information on systems updates, errors and features.
- Remain current with frequent developments in the field of information technology.

**Assets**:

- Proficiency and accuracy using Microsoft Office Suite required, including online versions of Excel, Word, PowerPoint, and Teams.
- Experience with Sharepoint and/or PowerAutomate pref

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