Information Tech Analyst

3 weeks ago

Hamilton, Canada McMaster University Full time

**Schedule**
Monday to Friday 8:30 am - 4:30 pm

**Education Level**
3 year community college diploma in Information Technology or equivalent

**Career Level**
3 years of relevant experience

**JD/TJD #**

JD00737

**Pay Grade**:
7

**Title**:
Information Technology Analyst (III)

**Unit/Project Description**:

- For Department use only._

Reporting to the Director of Administration and the Manager of Information Technology, the Information Technology Analyst (III) will work with the Department of Family Medicine providing front-end user and technical support to faculty and staff. This role will be a key support for departmental, clinical, and educational activities.

The IT Analyst (III) shares responsibility for modelling and supporting policies and practices that are aligned with DFM’s commitment to truth and reconciliation with Indigenous Peoples, to addressing the harms of racism experienced by Black and racialized communities and to creating and sustaining an equitable, diverse and inclusive workplace for all.

**Job Summary**:
**Purpose and Key Functions**:

- Provide expertise and practical assistance in delivering services that comply with established standards.
- Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.
- Carry out investigative work on a variety of requirements, information flow, and processes.
- Elicit additional information from users to accurately diagnose problems.
- Implement non-standard solutions and work-arounds.
- Evaluate hardware, software, and transmission service alternatives as business requirements change.
- Analyze, examine, and validate processes.
- Interpret technical and procedure manuals for non-technical users.
- Write programs of moderate complexity using various computing and scripting languages.
- Debug computer program code.
- Design and build department and program websites.
- Test functionality of websites in various browsers for quality assurance.
- Provide advice to users regarding security, equipment configuration, and selection of programming language and provide advice to customers on alternative and recommended approaches to computing systems solutions.
- Design basic record and report formats.
- Plan and coordinate system and software installations.
- Prepare programming documentation of assigned programs in accordance with prescribed standards.
- Work autonomously in accordance with general instructions as to methods and procedures.
- Install and repair various hardware, software, and computer peripherals.
- Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural.
- Act as a technical resource and troubleshoot routine and moderately complex information technology problems within an area of expertise.
- Escalate problems to the appropriate resource and follow-up to ensure the problem has been resolved.
- Provide users with routine information such as system updates, errors, and features.
- Elicit additional information from clients and colleagues to diagnose issues.
- Interact with others to facilitate and promote the effective use of information technology.
- Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations.
- Provide information and assistance to others regarding the use of hardware and software.
- Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, and monitoring scheduled backups.
- Update and maintain a complete inventory of computer hardware, software, and peripherals.
- Plan, schedule, and monitor own work within short time horizons.
- Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
- Maintain records and prepare documentation related to activities including resources such as web pages and databases.
- Perform minor repairs and preventative maintenance.
- Disassemble and reassemble computer hardware and peripherals using a variety of hand tools and power tools.
- Handle minuscule and delicate components when repairing equipment which requires accurate placement and removal.
- Ensure users receive information on systems updates, errors and features.
- Remain current with frequent developments in the field of information technology.

**Requirements**:
3 year Community College diploma in Information Technology or related field of study.

Requires 3 years of relevant experience.

**Assets**:

- For Department use only_.

**Additional Information**:
Additional competencies include:

- Excellence in customer service, end-user training, requirements gathering and definition of functional specifications to support software improvement;
- Skilled in enabling meaningful use of software and assisting users to best retrieve and use information

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