Director, Business Growth and Client Experience

5 months ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Do you get excited about turning Strategy into action? Do you love being part of a start-up and trying something new? IF your answer is YES, then this opportunity may be the one you are looking for**

**What will you do?**
- Lead key strategic initiatives for Prospr top priorities and other Sun Life enterprise initiatives
- Monitor market activity and trends to identify new opportunities
- Evaluate internal processes to drive an improved Client Experience, reduce barriers for Client Engagement, support the Advisor and sales team through process improvement analysis
- Work with platform and technology delivery teams to implement new products and partnerships on the platform
- Lead the analysis and economic viability in support of product shelf management
- Create and manage the Prospr strategy roadmap and effectively prioritize efforts on optimal products and processes
- Develop internal relationships with various business units to understand solutions that could be leveraged across channels and markets.
- Develop and track partnership and product KPIs
- Work with the Marketing and Strategy team to develop go to market plans and campaigns
- Understand operational implications and requirements as the channel grows
- Oversee executive presentations for key recurring updates - OKR and KPI updates, operational health analysis, monthly channel updates, etc.
- Support strategy communication through presentation development and delivery in key forums (e.g. steering committees, key executive updates)

**What do you need to succeed?**
- Domain expertise _
- 8+ years of relevant of strategic planning, business development, and business management experience
- Strong knowledge of distribution, wealth and /or insurance space
- Demonstrate knowledge of technology platforms or ability to learn about technology and digital products, experience working on technical products is a plus
- Ability to impact and influence partners across the organization to work towards common goals and outcomes, lead teams without direct reporting line
- Exceptional in terms of communication to executive audience and diverse stakeholders
- Strategic thinking and analytical skills _
- Proven ability to develop creative, human-centered solutions which balance end-user experience, total cost of ownership, complexity, and speed to market
- Ability to solve problems effectively by balancing various lenses business, operations, design and technology
- Possess business acumen to analyze and generate insights from OKRs as well as foundational quantitative analytical skills to develop business cases
- Mindset and behaviors _
- Possess growth mindset and passion to challenge the status quo, find new solutions and drive out-of-the-box ideas
- Believe in a non-hierarchical culture of collaboration, transparency, safety, and trust
- Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn, pushing teams to do the same
- Empower self and others to fail, learn, and grow
- Encourage an experimental mindset to drive innovation
- Highly collaborative and ability to work in a fast-paced and dynamic environment professionally and positively
- Bachelors or Masters degree in Business, Information Technology, Computer Science, Software Engineering or other advanced degree in relevant fields

**What's in it for you?**
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- Wellness programs that support the three pillars of your health - mental, physical and financial
- Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative and inclusive culture

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
105,000/105 000 - 175,000/175 000

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