Director, Business Growth and Client Experience
6 months ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Do you get excited about turning Strategy into action? Do you love being part of a start-up and trying something new? IF your answer is YES, then this opportunity may be the one you are looking for**
**What will you do?**
- Lead key strategic initiatives for Prospr top priorities and other Sun Life enterprise initiatives
- Monitor market activity and trends to identify new opportunities
- Evaluate internal processes to drive an improved Client Experience, reduce barriers for Client Engagement, support the Advisor and sales team through process improvement analysis
- Work with platform and technology delivery teams to implement new products and partnerships on the platform
- Lead the analysis and economic viability in support of product shelf management
- Create and manage the Prospr strategy roadmap and effectively prioritize efforts on optimal products and processes
- Develop internal relationships with various business units to understand solutions that could be leveraged across channels and markets.
- Develop and track partnership and product KPIs
- Work with the Marketing and Strategy team to develop go to market plans and campaigns
- Understand operational implications and requirements as the channel grows
- Oversee executive presentations for key recurring updates - OKR and KPI updates, operational health analysis, monthly channel updates, etc.
- Support strategy communication through presentation development and delivery in key forums (e.g. steering committees, key executive updates)
**What do you need to succeed?**
- Domain expertise _
- 8+ years of relevant of strategic planning, business development, and business management experience
- Strong knowledge of distribution, wealth and /or insurance space
- Demonstrate knowledge of technology platforms or ability to learn about technology and digital products, experience working on technical products is a plus
- Ability to impact and influence partners across the organization to work towards common goals and outcomes, lead teams without direct reporting line
- Exceptional in terms of communication to executive audience and diverse stakeholders
- Strategic thinking and analytical skills _
- Proven ability to develop creative, human-centered solutions which balance end-user experience, total cost of ownership, complexity, and speed to market
- Ability to solve problems effectively by balancing various lenses business, operations, design and technology
- Possess business acumen to analyze and generate insights from OKRs as well as foundational quantitative analytical skills to develop business cases
- Mindset and behaviors _
- Possess growth mindset and passion to challenge the status quo, find new solutions and drive out-of-the-box ideas
- Believe in a non-hierarchical culture of collaboration, transparency, safety, and trust
- Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn, pushing teams to do the same
- Empower self and others to fail, learn, and grow
- Encourage an experimental mindset to drive innovation
- Highly collaborative and ability to work in a fast-paced and dynamic environment professionally and positively
- Bachelors or Masters degree in Business, Information Technology, Computer Science, Software Engineering or other advanced degree in relevant fields
**What's in it for you?**
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- Wellness programs that support the three pillars of your health - mental, physical and financial
- Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative and inclusive culture
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
**Salary Range**:
105,000/105 000 - 175,000/175 000
**Job Cat
-
Waterloo, Ontario, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full timeAre you a visionary leader with a passion for entrepreneurship and business? We invite you to apply for the position of Director at the Conrad School of Entrepreneurship and Business, University of Waterloo.About the RoleThe successful candidate will lead our School in implementing its strategic plan for education and research, shaping the direction of...
-
Waterloo, Ontario, Canada Sun Life Financial Full timeAt Sun Life Financial, we're committed to helping our clients achieve lifetime financial security and live healthier lives. We're seeking an experienced Experience Design Director to join our Canadian Client Experience Office (CXO) team.This role is responsible for working with stakeholders across the organization to identify, define, and shape key client...
-
Director of Growth Marketing
6 months ago
Waterloo, Canada COREL CORPORATION USA Full time**Director of Growth Marketing** Push the boundaries of tech. In your sweatpants. We are seeking a strategic and detail-oriented Director of Growth Marketing to join our Online Sales and Marketing (OSM) team, focusing on driving acquisitions for our Parallels business. The top creative and technical minds could work anywhere. So why are so many of them...
-
Director of Growth Enablement
7 months ago
Waterloo, Canada Securian Canada Full time**What we do every day to be our very best** - Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. - **Who we need** Securian Canada is currently in search of a seasoned Sales...
-
Waterloo, Ontario, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full timeAre you an accomplished academic leader with a passion for entrepreneurship and business? The Conrad School of Entrepreneurship and Business at the University of Waterloo seeks an exceptional Director to drive its strategic vision forward. As a key member of the Faculty of Engineering, this role offers unparalleled opportunities for innovation and...
-
Waterloo, Ontario, Canada Power TakeOff, Inc. Full timeJob SummaryWe are seeking an experienced Director of Commercialization to join our team at Power TakeOff, Inc.This role is responsible for identifying, developing, and piloting new energy efficiency and demand response solutions with utility partners to solve their goals and gaps. The ideal candidate will have a proven background in utility program design,...
-
Business Director
2 months ago
Waterloo, Ontario, Canada beBee Professionals Full time $80,000 - $120,000We are seeking a seasoned Business Director to oversee the daily operations of our organization in Waterloo, Canada. In this role, you will drive profitability and ensure high levels of customer satisfaction by developing and implementing business strategies to achieve financial targets.Key Responsibilities:Develop and implement business strategies to...
-
Business Architect Director
3 weeks ago
Waterloo, Ontario, Canada Manulife Insurance Malaysia Full timeDirector, Strategy and Business TransformationThe OpportunityWe are seeking a seasoned Business Architect Director to join our Technology and Operations Strategy team in Canada.This role will drive business and technology transformation to support our Digital Customer Leader (DCL) goals. You will collaborate with business leaders to craft business strategies...
-
Waterloo, Ontario, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full timeThe Conrad School of Entrepreneurship and Business at the University of Waterloo is a hub for innovative education and research, fostering a community of entrepreneurs, innovators, and industry leaders. We are seeking a talented individual to take on the role of Director, driving our strategic plan for education and research while shaping the direction of...
-
Director(s) and Associate Professors
2 weeks ago
Waterloo, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full timep>Company: Conrad School of Entrepreneurship and Business, University of WaterlooLocation: Canada/ WaterlooEmployment Type: Permanent Full-timePosted: 05/11/2024Position: Professor and Eyton Director, Conrad School of Entrepreneurship and Business, Faculty of Engineering, University of WaterlooRanked #1 in Canada and in the top 50 engineering faculties in...
-
Professor and Eyton Director
2 weeks ago
Waterloo, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full timeCompany: Conrad School of Entrepreneurship and Business, University of WaterlooLocation: Canada/ WaterlooEmployment Type: Permanent Full-timePosted: 05/11/2024Position: Professor and Eyton Director, Conrad School of Entrepreneurship and Business, Faculty of Engineering, University of WaterlooRanked #1 in Canada and in the top 50 engineering faculties in the...
-
Director(s) and Associate Professors
1 month ago
Waterloo, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full timeConrad School of Entrepreneurship and Business, University of WaterlooLocation: Canada/ WaterlooEmployment Type: Permanent Full-timePosted: 05/11/2024Professor and Eyton Director, Conrad School of Entrepreneurship and Business, Faculty of Engineering, University of WaterlooRanked #1 in Canada and in the top 50 engineering faculties in the world, University...
-
Professor and Eyton Director
1 month ago
Waterloo, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full timeCompany: Conrad School of Entrepreneurship and Business, University of WaterlooLocation: Canada/ WaterlooEmployment Type: Permanent Full-timePosted: 05/11/2024Professor and Eyton Director, Conrad School of Entrepreneurship and Business, Faculty of Engineering, University of WaterlooRanked #1 in Canada and in the top 50 engineering faculties in the world,...
-
Client Care Specialist
6 months ago
Waterloo, Canada Chameleon Business Centres Full timeThe Client Care Specialist is one of several team members who collectively are the face of our business and a powerhouse of positive attitude, not to mention their unbounding source of knowledge. This job is not for the faint of heart: it is a demanding role that requires attention to detail, focus, and stamina. With clients in almost every industry...
-
Sales Director
3 weeks ago
Waterloo, Ontario, Canada Reitmans (Canada) LtéeLtd Full timeRole OverviewWe are seeking a highly motivated and results-driven Sales Director to lead our customer experience team. As a key member of our leadership team, you will be responsible for driving sales growth, developing and executing strategies to enhance the customer experience, and leading a high-performing team.Key ResponsibilitiesLead and manage a team...
-
Client Experience Initiatives Lead
4 months ago
Waterloo, Canada Equitable CA Full timeAt Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...
-
Director, Strategy
1 month ago
Waterloo, Canada Manulife Insurance Malaysia Full timeDirector, Strategy & Business ArchitectureThe OpportunityWe are looking for an expert and highly motivated Director, Strategy & Business Architecture to join Canada segment’s Technology & Operations Strategy team!We are at the forefront of redefining our business and operating model using the latest artificial intelligence and automation innovations. This...
-
Waterloo, Ontario, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full timeAt the Conrad School of Entrepreneurship and Business, University of Waterloo, we are seeking a seasoned Director to spearhead our strategic plan for education and research. As a key member of the Faculty of Engineering, you will play a pivotal role in shaping the direction of our institution.The successful candidate will possess a relevant PhD degree, be...
-
Client Manager
7 months ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: The Open Text Professional Services team is comprised of more than 3000...
-
Executive Director of Business Operations
6 days ago
Waterloo, Ontario, Canada beBee Professionals Full time $80,000 - $120,000We are seeking a dynamic Executive Director of Business Operations to lead our Waterloo, Canada location. This role oversees the daily operations of our organization, driving profitability and ensuring high levels of customer satisfaction.Key Responsibilities:Develop and implement business strategies to achieve financial targets, with an estimated salary...
