Enhanced Outbound Advisor, Customer Happiness

3 months ago

Calgary, Canada Rümi Full time

**Enhanced Outbound Advisor, Customer Happiness**

Customer Service Representative. Or as we like to say, Happiness Advisor

**Who is Rümi?**

Pronounced "roomy" like a helpful roommate, Rümi is the trusted friend you’ve known for years. We are a bright new member of the ATCO family and operate 4 lines of business under our umbrella: Rümi Home Services, ATCOenergy, Blue Flame Kitchen and Fresh Bites.

We pride ourselves on being customer-obsessed, approaching every customer interaction with agility, care, and integrity. Our mission is to ensure that our customer service team addresses ongoing customer needs professionally and promptly. This means not only meeting but exceeding customer expectations, fostering a positive and supportive environment for our customers.

Our business is growing faster than you can read this posting, and we’re looking for an outstanding Customer Happiness Advisor to support our customers within our unique Customer Contact Centre. We’re not building an ordinary contact center. We’re creating an environment that is full of energy and vibrancy. You’ll be fully engaged and busy from the first day and we guarantee there will never be a dull moment.

**The Role**

This role focuses on interfacing with our customers to drive business growth and enhancing the Customer Experience by proactively engaging with our customers through outbound calls. These highly skilled team members have the freedom to make calls to clients to learn about and address their products or services needs on the ATCOenergy Line of Business. Our operations span 6 days a week and we’re looking for flexible team players to join us

**On a daily basis you’ll**
- Conduct outbound calls to customers to recommend services, drive business development or collect information.
- Present service information and benefits to customers, addressing objections and highlighting unique selling points.
- Cross-sell Rumi’s diverse range of services to ATCOenergy customers, encouraging them to take advantage of more of our offerings.
- Execute some behind the scenes orchestration for an exceptional customer experience.
- Build and nurture customer relationships through trust and credibility.

**Who you are**:

- You love the excitement of a fast-paced environment and thrive under pressure.
- You are a great listener, and you have the ability to make each customer feel special.
- You are incredibly organized and detail-oriented, which is just what we like
- You think quickly on your toes and trust your judgement.
- You transform objections into golden opportunities for triumph.
- You understand the environment we’re building here at Rümi and naturally bring that feel-good vibe with you to the office.

**What you have**:

- High School Diploma or equivalent is required
- Previous experience in outbound sales or telemarketing is preferred
- Excellent command of the English language: Oral and written
- Strong knowledge of PCs and strong keyboarding skills (min 40 wpm)
- Available to work during hours of operation that span 7 days/week and flexible to move shifts

**Why Join Rümi?**

If you’re not yet convinced that working at Rümi could be the smartest decision you ever made, we also offer*
- Competitive compensation, pension matching, and ATCO Employee Share Purchase Program. Cha-ching
- Opportunities to give back through the Rümi ÜGive program, and charitable donation matching.
- Adaptable benefit packages to help you live your best life For example, our mental health benefits cover up to $3000/year per specialty for you and your dependents Hybrid work
- So much more
- *Benefits eligibility may vary depending on full-time, part-time, or casual status_

This role is located at the Customer Care Happiness Centre in Calgary, Alberta.

Starting salary for full time employees is $43,000 with room for progression, but that’s just the beginning

Rümi exists to make people happy by making it easier for everyone to love the places they live and work — and that begins with us. By making diversity, equity and inclusion a top priority, we’re building a team of Rümineers that reflect our core values and empowering our people to bring their whole selves to work.

Pay: From $43,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)
- Outbound calling: 1 year (required)

Work Location: Hybrid remote in Calgary, AB T2R 1L7

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