Lead Customer Advisor

3 months ago

Calgary, Canada ArrKann Trailer & RV Centre Full time

**Lead Customer Advisor - Rocky View County**

**Who we are**:
We know that memories made around the campfire with friends and family last a lifetime because we do it ourselves Our mission at ArrKann is the same as it’s been since 1977: to give our customers the exceptional service, selection, and expertise they need to embrace the RV lifestyle.

**Employees tell us they like working with ArrKann because**
- We’re family-owned and operated - and have been for three generations. Our employees are like family. We’re closed on Sundays to give our staff time to spend with their loved ones and enjoy their own RV adventures
- Our commitment to family extends to how we invest in the communities where we live and work. We sponsor events and initiatives that focus on helping families and children
- Our people are helpful, fun to work with, and good at what they do

**What you’ll get when you work with ArrKann**:

- A career - we’ve been growing You can find our dealerships in Carstairs, West Edmonton, East Edmonton, Calgary, Red Deer, and Medicine Hat and we’re always looking for amazing people who want to build a career with us
- A voice We know our people have great ideas and valuable feedback, and we encourage everyone to share their thoughts so we can continue to deliver an even better employee and customer experience
- A supportive, team-oriented, and fun work environment, where you can feel free to be yourself
- Professional and personal development opportunities. We are always learning, and want to make sure you have the support you need to build the skills you need to grow in your career

**About the role**:
Our Lead Customer Advisor will do just that - they'll lead their team and recommend the service, maintenance, and accessories our customers need to make the most of their RV camping experience. Do you have a passion for the outdoors, camping, or RVing? Are you persuasive, driven, and looking for a challenge? If you have stellar customer service skills and want to gain experience in a new industry, this might be your career. You bring a positive attitude and exceptional hospitality and we’ll provide you with the support, tools, and training you’ll need to help get people camping

**As a Lead Customer Advisor, you’ll be responsible for**:

- building rapport with customers when they drop off their RV and we conduct an inspection;
- evaluating their concerns and needs and providing product recommendations
- performing walkthroughs with our customers when they pick up their RV to ensure they're happy with the work we've completed
- providing support to the Fixed Operations Manager, and their team by:

- acting as the first-up to support customers experiencing issues or who require additional support
- training and offering guidance to the team

**About you**:

- You're persuasive, and outgoing by nature
- You enjoy meeting new and different people every day
- You're often described as enthusiastic, lively, and friendly
- You're seeking a role where you can connect with people, and understand their individual needs and motivations
- You thrive in a role where you're handling multiple priorities, are empowered to make decisions, and work at a quick pace to make sure everything goes smoothly
- You enjoy striving to achieve your personal and professional goals

**Requirements**:

- High school diploma
- Goal-oriented and achievement-driven
- Previous experience in a customer-facing role
- Above-average communication skills
- Comfortable with new software, MS Office and Social Media
- **Reliable transportation as this position will work out of **272211 TWP Rd 241B, Rocky View County** - please note there is no bus service to this location.**

If this sounds like you, we encourage you to apply We thank all applicants for their interest however only those selected will be contacted.

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