Customer Service Liaison

1 week ago

Calgary, Canada Renfrew Chrysler Full time

**Job description**

Renfrew Chrysler is currently looking for a qualified Service Liaison to our team. At Renfrew Chrysler, we are more than just a dealership, we are passionate about our product and take pride in the quality of our work. If you share our passion for delivering a world class customer experience, we would like to hear from you. As an energetic, goal oriented and customer focused Service Liaison at Renfrew Chrysler, you’ll have the opportunity to grow professionally in an environment that rewards commitment, enthusiasm and performance. We pride ourselves in providing a pleasant and honest service experience for our valued customers and our employees.

**Roles and Responsibilities**
- Greetings the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)
- Complete outbound phone calls for service reminders and campaigns.
- Schedule service appointments in an organized manner.
- Organize shop load and schedules to optimize work efficiency.
- Provide knowledgeable and credible information to customers.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Support the Service Advisor staff in the Drive Thru with logistics, managing customer expectations and any other tasks as required.
- Assist Service Advisors with service consultations and gain understanding of how to accurately recommend and quote maintenance, diagnosis and repairs.
- Assist Service Advisors in generating repair orders efficiently based on customer workflow and appointments.
- Correspond with technicians and parts advisors when providing estimates.
- Defining & explaining the estimate time& cost to be expected
- Maintain consistent contact with customers while their vehicle is in for service.
- Review mechanical inspections and invoices with the customer at pick up to ensure transparency about related information.
- Ensuring the customer’s vehicle is in order, conveniently parked and properly cleaned

**Qualifications**
- Knowledge and passion for the automotive industry is a must
- Experience with ERA-IGNITE DMS Autopoint (MPI)
- One year of service advisor or service appointment coordinator experience considered an asset.
- Ability to be self-motivated and complete tasks in a timely manner.

Renfrew Chrysler welcomes your interest in this opportunity. Interested applicants please respond to this ad. No calls & no walk-ins please. We thank all applicants for their interest, only those under consideration will be contacted.

“We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin.”

**Job Types**: Full-time, Permanent

**Salary**: $36,000- $48,000 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

**Experience**:

- service advisor
- customer service

**Salary**: $36,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T3C 3N4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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