Manager, Base Area Operations, Whistler Blackcomb

3 weeks ago

Whistler, Canada Whistler Blackcomb Full time

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Summary**:
The Manager of Base Area Operations is a cornerstone of our mission to create unforgettable first and lasting impressions for our guests. This role oversees a dynamic, multi-functional department dedicated to ensuring a seamless and exceptional guest arrival experience. From managing the flow of roads and parking to maintaining welcoming base areas through expert cleaning and snow removal, this role is essential to delivering the Experience of a Lifetime. Beyond daily operations, this role offers the exciting opportunity to collaborate with local government and key partners, driving forward innovative solutions that elevate the guest experience while championing long-term sustainability goals that benefit both the company and the vibrant Whistler community. If you’re ready to lead with vision and make a lasting impact, this is the role for you

**Job Specifications**:
**Term**: Full Time, Year-Round, Salary

**Location**: Whistler, BC, Canada

**Company**:Vail Resorts

**Salary Range**:$60,000 - $85,000

**Responsibilities**:

- ** Guest Experience**: Facilitate the Experience of a Lifetime for guests and staff in all Whistler Blackcomb base areas, enhancing the resort’s sense of arrival.
- ** Budget Management**: Oversee department budgets, including labour, operational expenses, billing, and capital purchases, ensuring alignment with company fiscal and capital targets.
- ** Department Oversight**: Manage the Cleaning, Roads & Parking, and Snow Removal teams, ensuring smooth operations and high standards.
- ** Facility Cleaning**: Oversee internal and external cleaning of WB-operated base area and select alpine facilities, including shared spaces, F&B areas, Guest Relations, Ski School, offices, and more. Manage deep cleaning programs annually, with a focus on facility upkeep.
- ** Parking Operations**: Manage servicing and maintenance of WB-owned/operated/partnered parking facilities, including Village Day Lots, Upper Lots, Creekside, and other designated areas.
- ** Snow Removal**:Coordinate snow clearing for all WB base areas using contractors and internal resources, ensuring safe and accessible courtyards, common areas, patios, and ingress/egress routes.
- ** Contract Management**: Handle billing and contractual agreements with internal and external partners, including RMOW, Carleton Lodge strata, The Westin, Creekside Village Strata, and others.
- ** Safety & Employee Experience**: Lead safety initiatives, guest experience improvements, and employee engagement efforts, including acting on feedback from Continuous Listening Surveys and town hall discussions.
- ** Recruitment & Workforce Management**: Spearhead seasonal recruitment drives, including screening, interviews, onboarding, and scheduling. Meet workforce utilization targets enterprise-wide.
- ** Continuous Improvement**: Drive change and continuous improvement processes within the department

**Qualifications**:
**Required**:

- Bachelor’s degree in business management, business administration, or a related field.
- 5+ years of experience in business management, administration, or finance.
- 3-5 years of experience in navigating and redesigning business and process architecture.
- Proven experience leading and implementing change and continuous improvement initiatives.
- Exceptional organizational and communication skills, with the ability to work under pressure and maintain attention to detail.
- Proficiency in Microsoft Office platforms.
- Demonstrated alignment with Vail Resorts’ core values:

- Serve Others; Do Right; Drive Value; Do Good; Be Safe; Be Inclusive; H

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